Ms. Wells

Dawn Wells

General Manager

Fairfield Inn & Suites Charleston North

Dawn Wells is the General Manager of the 102-room Fairfield Inn & Suites Charleston North in Charleston, South Carolina. The hotel is managed by Hotel Equities, an Atlanta-based, full-scale hotel management, development and consulting firm. Ms. Wells also serves as a Lead General Manager for the firm. She is active in the Charleston Business Council.

As General Manager, Ms. Wells holds responsibility for overseeing all financial and management operations of the hotel, including hiring the employees, setting and meeting budget goals and representing the company in the community. Tapped as a Lead General Manager because of her outstanding performance, Ms. Wells provides leadership, direction and results in revenue, profit and quality to the group of properties assigned to her.

Instrumental in scouting talent and developing leaders within Hotel Equities, Ms. Wells assists with the firm’s Management Development Program (MDP). Recently, she mentored four individuals and helped each one research, execute and evaluate a final project to utilize what they had learned through the MDP and add value to his or her hotel.

Ms. Wells started her hospitality career by joining John Q. Hammons Hotels after graduating from Johnson & Wales University. To gain additional experience, Ms. Wells moved with JQH hotels to Concord, North Carolina as Front Office/Reservations Manager at the Embassy Suites Concord-Golf Resort & Spa.

The firm promoted her to Sales/Catering Manager where she served for more than a year before returning to Charleston with a promotion to General Manager of the Residence Inn by Marriott in Charleston. Ms. Wells held that post for three years before moving to her current position at the Fairfield Inn & Suites Charleston North. She joined Hotel Equities in 2012 when the firm took over management of her hotel.

Ms. Wells holds an Associate Degree in Hotel/Restaurant Management from Johnson & Wales University in Charleston, South Carolina and a Certificate in Hospitality Leadership Development from the School of Business, College of Charleston.

Ms. Wells can be contacted at 866-576-5693 or dawn.wells@marriott.com

Coming Up In The May Online Hotel Business Review




Feature Focus
Eco-Friendly Practices: The Value of Sustainability
The hotel industry continues to make remarkable progress in implementing sustainability policies and procedures in their properties throughout the world. As a result, they continue to reap the benefits of increased profitability, enhanced guest experiences, and improved community relations. In addition, as industry standards are codified and adopted worldwide, hotels can now compare how their operations measure up against their competitors in terms of sustainable practices and accomplishments. This capacity to publicly compare and contrast is spurring competition and driving innovation as hotels do not wish to be left behind in this area. Water management and conservation is still a primary issue as population growth, urbanization, pollution and wasteful consumption patterns place increasing demands on freshwater supply. Water recycling; installing low-flow fixtures; using digital sensors to control water usage; and even harvesting rainwater are just a few things that some hotels are doing to preserve this precious resource. Waste management is another major concern. Through policies of reduce, reuse and recycle, some hotels are implementing “zero-waste” programs with the goal of substantially reducing their landfill waste which produces carbon dioxide and methane gases. Other hotels have established comprehensive training programs that reinforce the value of sustainability. There is employee engagement through posters and quizzes, and even contests are held to increase innovation, sensitivity and environmental awareness. Some hotels are also monitoring a guest’s energy usage and rewarding those who consumed less energy with gifts and incentives. The May issue of the Hotel Business Review will document how some hotels are integrating eco-friendly practices into their operations and how they and the environment are benefiting from them.