Mr. Grosack

Matthew Grosack

Associate

DLA Piper

Matthew Grosack is a commercial litigation associate in DLA Piper's Miami office. Mr. Grosack focuses his practice on complex commercial litigation and arbitration matters with extensive experience handling a wide range of health care litigation and regulatory investigations, hospitality industry litigation, corporate and real estate litigation.

A wide range of health care industry participants, including health systems, hospitals, ambulatory surgical centers, diagnostic imaging companies, home health agencies, medical and physician practice groups and various other health care industry businesses are among Mr. Grosackís clients. He represents them in connection with complex health care litigation matters, regulatory investigations and enforcement actions by federal and state regulatory agencies, and helps them respond to (and defend against) potential whistleblower (qui tam) actions. As part of his hospitality litigation practice, Mr. Grosack represents hospitality and leisure industry participants, including hotels, developers, cruise lines, management companies, marketing companies and other hospitality, leisure and entertainment industry-related businesses in a broad range of commercial litigation disputes.

Mr. Grosack has experience handling disputes involving the enforcement of restrictive covenants, such as non-competition, non-solicitation and confidentiality provisions and complex litigation involving misappropriation of trade secrets and unfair competition. He has also represented clients in labor and employment disputes, including defending against discrimination claims and counseling on employment issues and retaliatory discharge claims. Additionally, he has experience in all aspects of electronic discovery, including, but not limited to, extensive experience with the requirements of the Sedona Principles and federal and state law interpreting electronic discovery requirements.

Mr. Grosack can be contacted at 305-423-8554 or matthew.grosack@dlapiper.com

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining Ė all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. Itís leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. Itís the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.