Mr. Hassan

Nur Hassan

Director of Information Technology

Four Seasons Hotel Los Angeles at Beverly Hills

Nur Hassan has served as the director of information technology at Four Seasons Hotel Los Angeles at Beverly Hills for the past four years. At the age of eighteen, Mr. Hussan left his home in Pakistan to pursue a degree in Engineering at Arizona State University. This education trained him to be a problem-solver, which he notes is a key asset when working with technology. Since then, he has garnered his expertise in hotel technology, while working at several luxury hotels. Driven by the excitement of a challenge, Mr. Hussan dedicates himself to the un-relinquishing pursuit of extraordinary developments within the arena of technology in order to take Four Seasons to the next level.

With over 11 years of experience in various systems applications and business process development, accompanied by a broad knowledge of technologies and development tools, Mr. Hussan has offered Four Seasons multiple advancements that continuously elevate the hotel to the next level in terms of technological and overall innovation. Mr. Hussanís most notable contributions to the hotel include mobile applications, strategy development, package selection, enterprise re-engineering, system implementation, security and controls, as well as testing and support. He has created numerous policies and procedures to ensure information systems reliability and accessibility as well as programs designed specifically to prevent and defend against unauthorized access to systems, networks, and data. In 2011, Mr. Hussan received the prestigious award of Manager of the Quarter.

Since his arrival at the Four Seasons in 2008, Mr. Hussan has helped to solidify the position of Four Seasons Los Angeles as a leader in hotel technology, innovation, and customer service. His contributions are as endless as his determination to surpass the expectations of the company and of the hotelís treasured guests. Guest-technology has always been a fascination of his and now this fascination has translated into incomparable success for the hotel, especially with the implementation of his idea to install iPad2 devices with ICE technology in all 285 guestrooms and suites, keeping us ahead of the competition. Mr. Hussan can be contacted at 310-273-2222 or at nur.hassan@fourseasons.com

Mr. Hassan can be contacted at 310-273-2222 or nur.hassan@fourseasons.com

Coming Up In The September Online Hotel Business Review




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Feature Focus
Hotel Group Meetings: Blue Skies Ahead
After a decade of sacrifice and struggle, it seems that hotels and meeting planners have every reason to be optimistic about the group meeting business going forward. By every industry benchmark and measure, 2017 is shaping up to be a record year, which means more meetings in more locations for more attendees. And though no one in the industry is complaining about this rosy outlook, the strong demand is increasing competition among meeting planners across the board Ė for the most desirable locations, for the best hotels, for the most creative experiences, for the most talented chefs, and for the best technology available. Because of this robust demand, hotels are in the driverís seat and they are flexing their collective muscles. Even though over 100,000 new rooms were added last year, hotel rates are expected to rise by a minimum of 4.0%, and they are also charging fees on amenities that were often gratis in the past. In addition, hotels are offering shorter lead times on booking commitments, forcing planners to sign contracts earlier than in past years. Planners are having to work more quickly and to commit farther in advance to secure key properties. Planners are also having to meet increased attendee expectations. They no longer are content with a trade show and a few dinners; they want an experience. Planners need to find ways to create a meaningful experience to ensure that attendees walk away with an impactful memory. This kind of experiential learning can generate a deeper emotional connection, which can ultimately result in increased brand recognition, client retention, and incremental sales. The September Hotel Business Review will examine issues relevant to group business and will report on what some hotels are doing to promote this sector of their operations.