Mr. Bajouk

Simon Bajouk

Concierge

Ritz-Carlton Montreal

Simon Bajouk is a Concierge at the Ritz-Carlton Montreal.

Mr. Bajouk has been a practicing concierge for over six years, beginning his career at Montrealís Marriott Hotel. This early position gave Mr. Bajouk the confidence and abilities he needed to pursue his career and empowered him to assist others in reaching success.

With an education in Hotel Management from the University of Quebec in Montreal and his early experience in the hospitality industry, Mr. Bajouk has keenly developed his leadership and customer-focused skills. Being a member of the International Association Les Clefs d'Or for five years now, he has built a reputation for professionalism, thoroughness and commitment to guest service.

Over the years, Mr. Bajouk has shared his talents with some of the most prestigious hotels in Montreal, among them Le St-Sulpice, the Loews Hotel Vogue, Hotel Le St-James and most recently, the Ritz-Carlton Montreal.

Mr. Bajouk sees each of his many memorable moments as learning opportunities and building blocks for the methodology he uses to deliver world-class service. As an accomplished concierge, he is proud of his accomplishments and looks forward to sharing them along the way. On this note, with the aim of sharing his experience in the field of hospitality, and more specifically in the role of caretaker, Mr. Bajouk and his colleague developed and implemented a customized customer service training program. He describes this program as teaching customer service and communication so that trainees can master the art of guest satisfaction.

Mr. Bajouk has now taught several of these courses and among his many students counts the employees of Bombardier Inc. The companyís involvement with the Ritz-Carlton Montreal over time has led him to being involved in several fundraising and charitable events for organizations such as the Terry Fox Foundation, the Multiple Sclerosis Society of Canada, and the Ste-Justine Hospital.

Mr. Bajouk can be contacted at 514-842-4210 or concierge@ritzmontreal.com

Coming Up In The September Online Hotel Business Review




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Feature Focus
Hotel Group Meetings: Blue Skies Ahead
After a decade of sacrifice and struggle, it seems that hotels and meeting planners have every reason to be optimistic about the group meeting business going forward. By every industry benchmark and measure, 2017 is shaping up to be a record year, which means more meetings in more locations for more attendees. And though no one in the industry is complaining about this rosy outlook, the strong demand is increasing competition among meeting planners across the board Ė for the most desirable locations, for the best hotels, for the most creative experiences, for the most talented chefs, and for the best technology available. Because of this robust demand, hotels are in the driverís seat and they are flexing their collective muscles. Even though over 100,000 new rooms were added last year, hotel rates are expected to rise by a minimum of 4.0%, and they are also charging fees on amenities that were often gratis in the past. In addition, hotels are offering shorter lead times on booking commitments, forcing planners to sign contracts earlier than in past years. Planners are having to work more quickly and to commit farther in advance to secure key properties. Planners are also having to meet increased attendee expectations. They no longer are content with a trade show and a few dinners; they want an experience. Planners need to find ways to create a meaningful experience to ensure that attendees walk away with an impactful memory. This kind of experiential learning can generate a deeper emotional connection, which can ultimately result in increased brand recognition, client retention, and incremental sales. The September Hotel Business Review will examine issues relevant to group business and will report on what some hotels are doing to promote this sector of their operations.