Mr. Khan

Shujaat Khan

Chief Concierge

The Capital Hilton

Then UICH Director of the Americas and a past President of Les Clefs d'Or USA, Shujaat Khan's hospitality career spans three decades. His career began at the Watergate Hotel as a Guest Service Agent. He was quickly promoted to Reservations Manager, Sales and Meetings Coordinator, Front Office Manager and Head Concierge. Currently, he is the Chief Concierge at the Capital Hilton Hotel, in Washington DC.

Mr. Khan's dedication to hospitality excellence is demonstrated by his deep commitment to fostering growth and professionalism among Concierges. For over a decade, he has served on the Board of Directors for Les Clefs d'Or, USA. He was instrumental in developing a training program for Caribbean hospitality professionals. In 2006, Mr. Khan conducted "The Art of the Concierge," training classes in Antigua, Anguilla, St. Maarten and St. Barth. This year he is scheduled to conduct classes in DC, Miami and a few other US Cities.

A recipient of multiple professional awards, Shujaat was named the "Hospitality Star of the Year 2006,"from the Hotel Association of the District of Columbia. Additionally, he has received multiple Spirit of Pride awards from the Hilton Hotel Corporation, and was named the Concierge of the Year.

Shujaat had a cameo appearance with Clint Eastwood in the movie "Absolute Power," filmed at The Watergate Hotel. Recently, he performed a short role in "Sheer Madness," at the Kennedy Center.

Mr. Khan has initiated many philanthropic endeavors to assist local, national and international charities. His selfless fundraising efforts have raised thousands of dollars to provide assistance to victims of international disasters and Concierges in need, through the Les Clefs d'Or Foundation and the Les Clefs d'Or Relief Fund.

Married to Mrs. Linda Khan for 25 years, they are blessed to have two handsome sons. Sameer, the eldest son, is a proud Marine and attends college part time. The younger son, Salim, is graduating from WT Woodson this year, and will be attending the School of Hospitality, Tourism and Events at The George Mason University.

Mr. Khan can be contacted at 202-639-5712 or Shujaat.Khan@hilton.com

Coming Up In The September Online Hotel Business Review




{300x250.media}
Feature Focus
Hotel Group Meetings: Blue Skies Ahead
After a decade of sacrifice and struggle, it seems that hotels and meeting planners have every reason to be optimistic about the group meeting business going forward. By every industry benchmark and measure, 2017 is shaping up to be a record year, which means more meetings in more locations for more attendees. And though no one in the industry is complaining about this rosy outlook, the strong demand is increasing competition among meeting planners across the board – for the most desirable locations, for the best hotels, for the most creative experiences, for the most talented chefs, and for the best technology available. Because of this robust demand, hotels are in the driver’s seat and they are flexing their collective muscles. Even though over 100,000 new rooms were added last year, hotel rates are expected to rise by a minimum of 4.0%, and they are also charging fees on amenities that were often gratis in the past. In addition, hotels are offering shorter lead times on booking commitments, forcing planners to sign contracts earlier than in past years. Planners are having to work more quickly and to commit farther in advance to secure key properties. Planners are also having to meet increased attendee expectations. They no longer are content with a trade show and a few dinners; they want an experience. Planners need to find ways to create a meaningful experience to ensure that attendees walk away with an impactful memory. This kind of experiential learning can generate a deeper emotional connection, which can ultimately result in increased brand recognition, client retention, and incremental sales. The September Hotel Business Review will examine issues relevant to group business and will report on what some hotels are doing to promote this sector of their operations.