Mr. Miller

Greg Miller

Regional Vice President

Destination Hotels & Resorts

As Regional Vice President for Destination Hotels & Resorts, Greg Miller brings a wealth of knowledge and hospitality expertise to some of the Southwest’s most unique and historically significant properties. Mr. Miller has oversight of the Royal Palms Resort and Spa, Phoenix; Tempe Mission Palms Hotel & Conference Center, Tempe; Miramonte Resort & Spa, Indian Wells, CA; and the Inn & Spa at Loretto, Santa Fe, NM.

A 15-year veteran with Hyatt Resorts, Mr. Miller joined Springcreek Hospitality, then owner of the Royal Palms, as General Manager in 1996 to oversee the property’s 12-month, multi-million-dollar restoration. The current management company, Destination Hotels & Resorts, of Denver, purchased the property in January 1998 on behalf of an investment client.

A professional in the industry for 31 years, Mr. Miller served as the General Manager of the Hermosa Inn in Phoenix, and in various executive positions with Hyatt Hotels & Resorts in the U.S. and Caribbean. He played an integral role in opening several of the Hyatt’s Five Diamond properties, including the Grand Hyatt Wailea Resort & Spa on Maui and the Hyatt Regency Grand Cypress in Orlando.

Prior to joining the Royal Palms, Mr. Miller was the Hotel Manager for the 1,230-room Hyatt Regency Waikiki in Honolulu and also responsible for the Quality Assurance reviews of four other Hyatt resorts in Hawaii while serving as the Regional Executive Assistant Manager at the Grand Hyatt Wailea Resort & Spa.

Mr. Miller is no stranger to the Phoenix/Scottsdale area, having served at the Hyatt Regency Scottsdale for three years as the Regional Executive Assistant Manager. Concurrently, he was responsible for reporting on the operational and financial progress of eight other Hyatt Hotels in the Southwest region.

Currently, Mr. Miller sits on the Board of Directors for the Arizona Lodging & Tourism Association, Greater Phoenix Convention & Visitors Bureau, Scottsdale Convention & Visitors Bureau and is Past Chairman of the Valley Hotel & Resort Association.

Mr. Miller was named to the Lodging Hall of Fame in 2011 and was awarded Hotelier of the Year in 2002 by the Arizona Hotel & Lodging Association. He was named General Manager of the Year in 2002 by the Hospitality Sales & Marketing Association International (HSMAI).

Mr. Miller can be contacted at 303-799-3830 or gmiller@destinationhotels.com

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.