Mr. Hobbs

Harry Hobbs

Area Director of Engineering

InterContinental Hotels of San Francisco

Harry Hobbs, Area Director of Engineering for the InterContinental San Francisco and InterContinental Mark Hopkins, brings more than thirty years of experience to the hotels, leading building operations, environmental efficiency, capital improvements, waste diversion, water and energy conservation, and renewable power.

After arriving in California, Mr. Hobbs held a number of executive positions with Marriot Hotels and Resorts including Chief Engineer and Director of Engineering. Within these roles, he managed all facets of maintenance, including direct project management of capital improvements, budgeting, security, and energy consumption. He also helped to develop the computerized maintenance management system that Marriott relied on for the twelve subsequent years. He was also responsible for installing several digital building automation systems.

After sixteen years with Marriot Hotels and Resorts, Mr. Hobbs accepted a position with Johnson Controls at Sun Microsystems as the Facility Manager for the Menlo Park Campus. Later, he transitioned to the development team at the Santa Clara Campus. This eighty acre facility was the new corporate headquarters for the then booming Sun Microsystems. As the result of delivering a very successful campus opening, he was promoted to Senior Facilities Manager for the Western Region of the Sun account.

Before joining the InterContinental Hotels of San Francisco, Mr. Hobbs also held positions at Titan Pharmaceuticals Inc., Marvell Semiconductor, and Able Building Maintenance.

As Area Director of Engineering for the hotels, Mr. Hobbs is responsible for maintaining the day-to-day operations, general improvements, and energy conservation for both InterContinental properties in San Francisco. Since joining the team, he has been a leading force in sustainability efforts at the InterContinental San Francisco, which recently achieved U.S. Green Building Council LEED EBOM Gold certification (Leadership in Energy and Environmental Design for Existing Buildings: Operations & Maintenance). Mr. Hobbs is also a credentialed “Certified Facilities Manager” through the International Facilities Management Association.

Mr. Hobbs can be contacted at 888-811-4273 or harry.hobbs@ihg.com

Coming Up In The June Online Hotel Business Review




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Feature Focus
Sales & Marketing: Who Owns the Guest?
Hotels and OTAs are, by necessity, joined at the hip and locked in a symbiotic relationship that is uneasy at best. Hotels require the marketing presence that OTAs offer and of course, OTAs guest’s email when it sends guest information to a hotel, effectively allowing OTAs to maintain “ownership” of the guest. Without ready access to guest need hotel product to offer their online customers. But recently, several OTAs have decided to no longer share a data, hotels are severely constrained from marketing directly to a guest which allows them to capture repeat business – the lowest cost and highest value travelers. Hotels also require this data to effectively market to previous guests, so ownership of this data will be a significant factor as hotels and OTAs move forward. Another issue is the increasing shift to mobile travel bookings. Mobile will account for more than half of all online travel bookings next year, and 78.6% of them will use their smartphone to make those reservations. As a result, hotels must have a robust mobile marketing plan in place, which means responsive design, one-click booking, and location technology. Another important mobile marketing element is a “Click-to-Call” feature. According to a recent Google survey, 68% of hotel guests report that it is extremely/very important to be able to call a hotel during the purchase phase, and 58% are very likely to call a hotel if the capability is available in a smartphone search. The June Hotel Business Review will report on some of these issues and strategies, and examine how some sales and marketing professionals are integrating them into their operations.