Mr. Dublois

Edward Dublois

Principal Consultant

Dublois & Associates

Dublois & Associates was founded by and is currently managed by Edward Dublois. Mr. Dubloisí career has spanned over 30 years of performing Security Assessment work, as well as Security Design, Engineering, Management and Operations responsibilities within the security industry. For most of these years, he had served as CEO and President and of VVE Security, a commercial security integration and engineering firm based out of the New York metropolitan area. During this period, Mr Dublois led his team to roll out the first ever security initiative utilizing hand geometry, biometric technology for installations at government and defense contractor locations nationwide.

In 1998, Mr Dublois sold VVE Security to Honeywell and stayed on with Honeywell for a few years as the New York City regional security business unit leader. Since leaving Honeywell in 2001, he has been providing security related assessment and consulting services for various clients and industry related professionals.

Throughout his career, Mr. Dublois has accumulated extensive experience in the areas of proactive security analysis, security system design and engineering, risk, threat and vulnerability assessments, project management, as well as many other areas of commercial security related services. Over the years, Mr. Dublois has provided these security related services to many Fortune 500 clients, governmental agencies, municipalities, law enforcement agencies, educational and institutional clients, health care, manufacturing, hospitality, distribution and warehousing clients.

Mr Dubloisí extensive security design, engineering, assessment and management experience, has earned him the position as being Board Certified in Security Management, Board Certified as a Certified Protection Professional, and as a Certified Security Consultant by ASIS and the International Association of Professional Security Consultants. In addition, Mr. Dublois is Certified in Homeland Security - Level III by the American College of Forensic Examiners and American Board for Certification in Homeland Security. Additionally, Mr. Dublois is a Licensed Private Investigator.

Mr. Dublois is a member of good standing in the following security related organizations: - American Society for Industrial Security - International Association of Professional Security Consultants - American College of Forensic Examiners - International Association of Campus Law Enforcement Administrators - American Board for Certification of Homeland Security - International Association for Healthcare Security and Safety - Association of Threat Assessment Professionals - United States Association of Professional Investigators - Vermont Association of Investigative and Security Services - International Intelligence Network

Mr. Dublois can be contacted at 802-362-4994 or edublois@dublois.com

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining Ė all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. Itís leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. Itís the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.