Mr. O'Connor

Peter O'Connor

Academic Director

Institute de Management Hotelier Int.

Peter O'Connor is Academic Director and Professor of Information Systems at Institute de Management Hotelier International (IMHI), an MBA program specialising in international hospitality management administered by ESSEC Business School, France. He received his Doctorate in hospitality e-commerce from Queen Margaret University College, Edinburgh, holds a Master's degree in Management Information Systems from Trinity College, Dublin and a Bachelor of Science degree in Hotel and Catering Management from the Dublin Institute of Technology.

Dr. O’Connor’s primary research, teaching and consulting interests focus on the use of technology in the hospitality and tourism sectors. He has developed expertise on the use of electronic channels of distribution in tourism, and on how information technology can be used to enhance both the management and operational effectiveness of hospitality organizations.

Based on his work, he has authored two leading textbooks on technology in the hospitality business - "Using Computers in Hospitality" (Cassell, UK, 2000 - now in its fourth edition) and "Electronic Information Distribution in Hospitality and Tourism Industries" (CABI, UK, 1999), as well as numerous articles in both the trade and academic press. In addition he serves on the editorial board of the International Journal of Hospitality Management, Information Technology & Tourism, the International Journal of Hospitality and Tourism Technology and The Cornell Hotel Administration Quarterly, and is an active member of organizations such as HITA (Hospitality Information Technology Association), HFTP (Hospitality Finance & Technology Professionals) and IFITT (the International Federation of Information Technology in Tourism). Recently he was awarded the prestigious Best Research Paper award at the 2002 ENTER Technology in Tourism conference by the International Federation for Information Technology in Tourism.

Dr. O’Connor has taught professional seminars on technology management for a variety of leading international hospitality companies, including Group Accor, Intercontinental Hotels & Resorts, Kempinski Hotels & Resorts, the British Tourist Board, the International Hotel & Restaurant Association, the European Commission and the World Tourism Organisation Business Council. He is also a regular speaker at academic and industry conferences on technology-related issues and trends. Prior to joining IMHI, Mr. O’Connor was a lecturer in hospitality computer applications at the Dublin Institute of Technology and an associate lecturer at the Michael Smurfit Graduate School of Business, University College Dublin. He has held a visiting position at the Cornell School of Hotel Administration and worked in a wide variety of positions in the international hospitality industry in sectors ranging from luxury hotels to contract food services.

Mr. O'Connor can be contacted at +33 1 3443 3177 or oconnor@essec.fr

Coming Up In The July Online Hotel Business Review




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Feature Focus
Hotel Spa: Measuring the Results
As the Hotel Spa and Wellness Movement continues to flourish, spa operations are seeking new and innovative ways to expand their menu of services to attract even more people to their facilities, and to and measure the results of spa treatments. Whether it’s spa, fitness, wellness meet guest expectations. Among new developments, there seems to be a growing emphasis on science to define or beauty services, guests are becoming increasingly careful about what they ingest, inhale or put on their skin, and they are requesting scientific data on the treatments they receive. They are open to exploring the benefits of alternative therapies – like brain fitness exercises, electro-magnetic treatments, and chromotherapy – but only if they have been validated scientifically. Similarly, some spas are integrating select medical services and procedures into their operations, continuing the convergence of hotel spas with the medical world. Parents are also increasingly concerned about the health and well-being of their children and are willing to devote time and money to overcome their poor diets, constant stress, and hours spent hunched over computer, tablet and smartphone screens. Parents are investing in wellness-centric family vacations; yoga and massage for kids; mindfulness and meditation classes; and healthy, locally sourced, organic food. For hotel spas, this trend represents a significant area for future growth. Other trends include the proliferation of Wellness Festivals which celebrate health and well-being, and position hotel spas front and center. The July issue of the Hotel Business Review will report on these trends and developments and examine how hotel spas are integrating them into their operations.