Mr. O'Connor

Peter O'Connor

Academic Director

Institute de Management Hotelier Int.

Peter O'Connor is Academic Director and Professor of Information Systems at Institute de Management Hotelier International (IMHI), an MBA program specialising in international hospitality management administered by ESSEC Business School, France. He received his Doctorate in hospitality e-commerce from Queen Margaret University College, Edinburgh, holds a Master's degree in Management Information Systems from Trinity College, Dublin and a Bachelor of Science degree in Hotel and Catering Management from the Dublin Institute of Technology.

Dr. O’Connor’s primary research, teaching and consulting interests focus on the use of technology in the hospitality and tourism sectors. He has developed expertise on the use of electronic channels of distribution in tourism, and on how information technology can be used to enhance both the management and operational effectiveness of hospitality organizations.

Based on his work, he has authored two leading textbooks on technology in the hospitality business - "Using Computers in Hospitality" (Cassell, UK, 2000 - now in its fourth edition) and "Electronic Information Distribution in Hospitality and Tourism Industries" (CABI, UK, 1999), as well as numerous articles in both the trade and academic press. In addition he serves on the editorial board of the International Journal of Hospitality Management, Information Technology & Tourism, the International Journal of Hospitality and Tourism Technology and The Cornell Hotel Administration Quarterly, and is an active member of organizations such as HITA (Hospitality Information Technology Association), HFTP (Hospitality Finance & Technology Professionals) and IFITT (the International Federation of Information Technology in Tourism). Recently he was awarded the prestigious Best Research Paper award at the 2002 ENTER Technology in Tourism conference by the International Federation for Information Technology in Tourism.

Dr. O’Connor has taught professional seminars on technology management for a variety of leading international hospitality companies, including Group Accor, Intercontinental Hotels & Resorts, Kempinski Hotels & Resorts, the British Tourist Board, the International Hotel & Restaurant Association, the European Commission and the World Tourism Organisation Business Council. He is also a regular speaker at academic and industry conferences on technology-related issues and trends. Prior to joining IMHI, Mr. O’Connor was a lecturer in hospitality computer applications at the Dublin Institute of Technology and an associate lecturer at the Michael Smurfit Graduate School of Business, University College Dublin. He has held a visiting position at the Cornell School of Hotel Administration and worked in a wide variety of positions in the international hospitality industry in sectors ranging from luxury hotels to contract food services.

Mr. O'Connor can be contacted at +33 1 3443 3177 or oconnor@essec.fr

Coming Up In The September Online Hotel Business Review




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Feature Focus
Hotel Group Meetings: Blue Skies Ahead
After a decade of sacrifice and struggle, it seems that hotels and meeting planners have every reason to be optimistic about the group meeting business going forward. By every industry benchmark and measure, 2017 is shaping up to be a record year, which means more meetings in more locations for more attendees. And though no one in the industry is complaining about this rosy outlook, the strong demand is increasing competition among meeting planners across the board – for the most desirable locations, for the best hotels, for the most creative experiences, for the most talented chefs, and for the best technology available. Because of this robust demand, hotels are in the driver’s seat and they are flexing their collective muscles. Even though over 100,000 new rooms were added last year, hotel rates are expected to rise by a minimum of 4.0%, and they are also charging fees on amenities that were often gratis in the past. In addition, hotels are offering shorter lead times on booking commitments, forcing planners to sign contracts earlier than in past years. Planners are having to work more quickly and to commit farther in advance to secure key properties. Planners are also having to meet increased attendee expectations. They no longer are content with a trade show and a few dinners; they want an experience. Planners need to find ways to create a meaningful experience to ensure that attendees walk away with an impactful memory. This kind of experiential learning can generate a deeper emotional connection, which can ultimately result in increased brand recognition, client retention, and incremental sales. The September Hotel Business Review will examine issues relevant to group business and will report on what some hotels are doing to promote this sector of their operations.