Mr. Walsh

Richard Walsh

Vice President of Business Development

Lodging Interactive

Richard Walsh graduated from Western Michigan University with his BA in English. He has completed some Masters studies at the University of Miami and Yale University. Mr. Walsh has spent a long and productive career working in sales and/or marketing for travel companies such as Trans World Airlines, Air France, Reed International and The Official Airline Guide.

Previously, Mr. Walsh was President of Amadeus USA (a global distribution system), Wizcom (technology division of Avis Auto Rental) and founder and president of Innovata (travel content aggregator). Richard was the founder of CASMA, the Computerized Airline Sales & Marketing Association a global association of airlines and related marketing services.

Mr. Walsh is currently the Vice President of Business Development for Lodging Interactive, a leading hospitality Internet and social media marketing agency. He lives in the Atlanta GA area and enjoys local sports teams, tennis, skiing and researching local historical sites.

Mr. Walsh can be contacted at 770-533-9787 or rjwalsh@lodginginteractive.com

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining Ė all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. Itís leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. Itís the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.