Mr. Butler

Jim Butler

Chairman

JMBM’s Global Hospitality Group

Jim Butler is the Chairman of JMBM’s Global Hospitality Group® and Chinese Investment Group™, the author of the Hotel Law Blog on HotelLawyer.com, and the Founder of Meet the Money® -- National Hotel Finance & Investment Conference.

Mr. Butler and his team of hotel lawyers represent hotel owners, developers and investors. The group has helped their clients find business and legal solutions for more than $68 billion of hotel transactions, involving more than 1,500 properties around the globe, providing the most extensive virtual database in the world of transactional market terms.

Mr. Butler devotes 100% of his law practice to hospitality and is recognized as one of the top hotel lawyers in the world. He and his team provide business and legal advice on virtually every kind of hospitality transaction or issue, including: ADA compliance & defense, construction, development, equity & joint ventures, financing, foreign investment, franchise & licensing, hotel-specific contracts, labor & employment including union issues, land use & environmental, leasing, litigation, management agreements, purchase & sale, tax, trademark & copyright, vacation ownership, condo hotels and workouts, bankruptcies and receiverships.

Mr. Butler and the hotel lawyers with JMBM's Global Hospitality Group® are aggressive, passionate advocates for owners, developers and investors. Because they do not represent any of the traditional hotel brands or branded management companies, they are conflict-free in helping their clients to level the playing field. More than "just" great hotel lawyers, JMBM's Global Hospitality Group are deal makers. They can help find the right operator or capital provider. They help clients identify key business goals, assemble the right team, strategize the approach to optimize value and then get the deal done.

Mr. Butler is frequently quoted as an expert on hotel issues by publications such as The New York Times, The Wall Street Journal, Los Angeles Times, Forbes, BusinessWeek, Thomson Reuters and Bloomberg News. You can get his perspective on the Hotel Law Blog; his books are available on HotelLawyer.com.

Mr. Butler can be contacted at 310-201-3526 or jbutler@jmbm.com

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.