Mr. Van Deventer

Paul Van Deventer

President & Chief Executive Officer

Meeting Professionals International (MPI)

Paul Van Deventer joined MPI in April 2013 as President and Chief Executive Officer (CEO). In this role, he leads the strategic direction of the association and is responsible for managing its global staff, operating budget, and membership programs and services. In addition, Mr. Van Deventer works closely with MPIís Board of Directors and serves as a liaison to the MPI Foundation.

He has held a variety of leadership positions throughout his career and has a proven track record for driving business growth and creating brand value. Mr. Van Deventer most recently served as divisional vice president of the Health & Wellness Division at Walgreens, the largest drug store chain in the United States. Prior to Walgreens, he was the senior vice president of Sales and Field Services at Mitchell International, Inc., a leading provider of information, software and business solutions for the automotive insurance and collision repair markets.

Earlier in his career, Mr. Van Deventer spent 22 years with American Express where he gained experience with the business travel and meeting and event industries. He held positions as director of Multinational Sales and Operations, managing a global business unit with responsibility for more than 50 business travel customer service centers, 500 employees and a meetings/events group focused on the automotive industry. He also served as vice president and head of Corporate Services Sales Ė Australia and New Zealand, with responsibility for corporate card and business travel services, and later as vice president and general manager of Corporate Services, Western United States and vice president and general manager of the Multinational Client Group.

Mr. Van Deventer currently serves as a board member for the U.S. Travel Association and Convention Industry Council. He is also an advisory board member for Women In Travel (WINit). Mr. Van Deventer holds a Bachelor of Arts in history from Villanova University and an MBA with a finance concentration from Columbia University.

Please visit http://www.mpiweb.org for more information.

Mr. Van Deventer can be contacted at 972-702-3098 or pvandeventer@mpiweb.org

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining Ė all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. Itís leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. Itís the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.