Mr. Lowenstein

Diego Lowenstein

Chief Executive Officer

Lionstone Development

Diego Lowenstein has been part of the family’s varied business interests across several countries for over 25 years. He has held executive positions with several of the family’s companies in Argentina, including its real estate holdings and development firm, food service and restaurant operating, and franchising ventures. Mr. Lowenstein’s active involvement and know-how in acquiring, developing, revitalizing and repositioning hotels and casinos throughout Florida and the Caribbean has helped lead the entrepreneurial firm to new heights. In partnership with service industry leaders including The Ritz-Carlton Hotel Company, Kimpton Hotels, Hilton Hotels, AM Resorts, the InterContinental Hotels Group, and Virgin Hotels.M

r. Lowenstein has fulfilled developments in markets that include Miami Beach, Downtown Miami, Ft. Lauderdale, Chicago and a half dozen markets in the Caribbean region. His knowledge in multinational operations and marketing has supported Lionstone’s further expansion into luxury residential real estate and mixed-use hotel developments.

Since 1999, Mr. Lowenstein has served as the Chief Operating Officer of Lionstone and assumed the position of Chief Executive Officer in 2003. Among his many roles, he oversees the asset management structure for third party managed properties, and acts as Managing Partner with joint venture partners in existing operations held in partnership and in newly formed developments. He is responsible for directing activities including deal structuring, financial feasibility analysis, financing, hospitality chain and management firm negotiations, sales and marketing, bidding and construction.

Integrity and dynamism have defined Lionstone and its affiliated companies in the United States, the Caribbean and South America for decades. That same spirit motivates the family-owned Lionstone organization as it continues to create distinctive properties that respect and enhance the communities where they invest and work.

Please visit http://www.lionstone.net for more information.

Mr. Lowenstein can be contacted at 305-672-5466 or info@lionstone.net

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.