Mr. Cotsovolos

Len Cotsovolos

Len Cotsovolos

WESTAR Architectural Group Nevada Inc

Len Cotsovolos is the Founder of WESTAR Architectural Group and has over 20 years of interior design experience, working on high-end interiors projects around the world, with a focus on hospitality design. Mr. Cotsovolos received a Masterís Degree in Interior Design from the famed Pratt Institute in New York City, where he graduated with High Honors. He then worked from some of Americaís leading design firms, in New York City, Los Angeles, Las Vegas and San Francisco, including Haverson Architecture and Design, Brennan Beer Gorman Monk/Interiors, MGM Resorts International and Nicole Hollis Interior Design.

During this time, Mr. Cotsovolos completed many award-wining hospitality projects such the Aria Hotel at CityCenter Las Vegas, The Bellagio Hotel and Casino, the Fairmont Acapulco Princess Mexico, the W Hotel New York City, Cirque de Soleil Beatleís Revolution Lounge, Elizabeth Arden Red Door Spa New York City, Hard Rock Hotel Puerta Vallarta, Carmel Valley Ranch in Carmel, CA, Buchanan Hotel San Francisco, and the Palladian Hotel in Seattle, WA to name a few. He also has extensive experience in residential design, retail and concept design and development, as well as brand development and master planning.

In 1997, Mr. Cotsovolos founded his name-sake boutique design firm that focused on personalized design services, where he designed luxury residences worldwide, and was named one of The Top 100 Interior Designers in 2013. He joined Westar Architects as a Partner and the Director of Interior Design, where he leads a diverse team of professional designers that are committed to excellence in design, flawless documentation and innovative problem solving.

Mr. Cotsovolosís attention to detail, design savvy and his keen eye for luxury is helping to transform the Westar brand into a global powerhouse known for high design, excellent customer service, and bespoke details. He brings his project management expertise and design fluency to Westar, where he exercises this passion for fine design and hospitality interior architecture, all while keeping his finger on the pulse of the industry and staying abreast of hospitality trends and fashion.

Mr. Cotsovolos can be contacted at 702-878-0000 or lenc@wagnarchitects.com

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining Ė all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. Itís leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. Itís the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.