Mr. Pirri

Eugenio Pirri

Vice President People and Organizational Development

The Dorchester Collection

Eugenio Pirri is an award-winning hospitality stalwart with a career spanning over 25 years; beginning in rooms division and then food and beverage, before making the transition into human resource.

As the Vice President, People and Organisational Development for luxury hotel management company , Dorchester Collection, Mr. Pirri, and his team, are responsible for all aspects of human resources, learning and development, employee and guest engagement, innovation and corporate responsibility; working with all functions in the business to ensure people are the cornerstone of every business decision.

In recent years, Mr. Pirri’s expertise in this field has been recognized by leading publications. He, and his team, have won more than 10 prestigious HR and business awards including the Gold Award at the HR Excellence Awards. Mr. Pirri collected both HR Director of the Year and Reader’s Choice HR Director in 2015. He is also named as one of the most influential HR Director’s in the business.

In October 2016, he published his first book – Be A People Leader: A Sustainable Framework for Achieving your Full Potential (Humm Publishing, RRP £9.99) – drawing on his experiences in senior HR positions and combining fascinating and funny real life challenges, solutions, anecdotes and examples, to set out his eight-step framework for achieving sustainable people leaders.

Mr. Pirri lives in Little Venice, London though often travels to far and wide destinations instilling his leadership words of wisdom around the globe. He is often requested to speak on the subject of people leadership for service brands across the world. If you’d like to connect: https://uk.linkedin.com/in/epirri17

Please visit http://www.dorchestercollection.com for more information.

Mr. Pirri can be contacted at 44-0-207-629-8888 or eugenio.pirri@dorchestercollection.com

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.