Mr. Fistrovich

George Fistrovich

Executive Chef

The Ritz Carlton Naples, Southwest Florida

Chef Fistrovich leads more than 100 culinary professionals and oversees all food and beverage operations and culinary services for the ten dining experiences and group banquets at The Ritz-Carlton, Naples and The Ritz-Carlton Golf Resort, Naples, both located on Southwest Florida’s Paradise Coast. In recognition of his outstanding accomplishments and culinary passion, Chef Fistrovich was honored by The Ritz-Carlton Hotel Company in 2012 with the Award for Culinary Excellence and named Chef of the Year for the Americas.

Chef Fistrovich has more than 21 years of culinary experience, and most recently served as executive chef at The Ritz-Carlton, Key Biscayne where he directed the resort’s three full-service restaurants, exclusive Rum Bar and more than 80 culinary professionals.

His additional experiences in the culinary arts come from his role as executive chef for a number of leading hotels and restaurants from around the world, including The Kerry Centre (Beijing); Harrods (London); The Royal Towers at Atlantis (Paradise Island, Bahamas); The Marina-Mandarin Hotel (Singapore); and The Hayman Island Resort (Great Barrier Reef, Australia).

Chef Fistrovich has also completed a number of advanced culinary learning extensions in venues throughout France, Singapore, London, China, Australia, the Bahamas and Washington, D.C.—as well as core training experiences in the kitchens of New York City’s famed Tavern on the Green, Chicago’s L’Escargot on Michigan, and the renowned Jean-Louis at Watergate in Washington, D.C.

After studying at Chicago’s Washburne Culinary Institute, Chef Fistrovich expanded his education to include advanced curricula at the Culinary Institute of America, International Pastry Arts Center, and Carma Ltd. in Dübendorf, Germany.

Mr. Fistrovich can be contacted at

Coming Up In The June Online Hotel Business Review




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Feature Focus
Sales & Marketing: Who Owns the Guest?
Hotels and OTAs are, by necessity, joined at the hip and locked in a symbiotic relationship that is uneasy at best. Hotels require the marketing presence that OTAs offer and of course, OTAs guest’s email when it sends guest information to a hotel, effectively allowing OTAs to maintain “ownership” of the guest. Without ready access to guest need hotel product to offer their online customers. But recently, several OTAs have decided to no longer share a data, hotels are severely constrained from marketing directly to a guest which allows them to capture repeat business – the lowest cost and highest value travelers. Hotels also require this data to effectively market to previous guests, so ownership of this data will be a significant factor as hotels and OTAs move forward. Another issue is the increasing shift to mobile travel bookings. Mobile will account for more than half of all online travel bookings next year, and 78.6% of them will use their smartphone to make those reservations. As a result, hotels must have a robust mobile marketing plan in place, which means responsive design, one-click booking, and location technology. Another important mobile marketing element is a “Click-to-Call” feature. According to a recent Google survey, 68% of hotel guests report that it is extremely/very important to be able to call a hotel during the purchase phase, and 58% are very likely to call a hotel if the capability is available in a smartphone search. The June Hotel Business Review will report on some of these issues and strategies, and examine how some sales and marketing professionals are integrating them into their operations.