Mr. Leutwyler

Ric Leutwyler

CEO EventSpark and Founder/President of Philanthropegie

EventSpark / Philanthropegie

Founder. Servant Leader. Innovation Enthusiast. Ric Leutwyler is someone who has worn many hats - and he wouldn’t have it any other way.

Mr. Leutwyler is passionate about making a difference and tapping into the full potential of the people around him. From small cubicles to corner offices, the phrase - “Leadership is Action, Not Position” - has always been a part of his workspace and his leadership style. Much of his time is focused on strategy, innovation and the engagement of team members, customers and partners in finding new ways to create lasting value.

Extensive experience with technology firms like AT&T, Pegasus Solutions, SkyTouch Technology and EventSpark, combined with more than 20 years of leadership roles within Cendant (Wyndham Worldwide), Best Western and Utell Hotels & Resorts provides him with a deep understanding of the technology needs of the hospitality industry.

The opportunity to travel and work abroad in more than 30 countries has created an understanding of the complexities and benefits of operating from a global perspective.

Mr. Leutwyler has served on the board of several philanthropic organizations including his current role as board member for Orchard: Africa. To support social good on a broad level, he recently founded Philanthropegie – an organization dedicated to helping individuals, organizations and nonprofits achieve their philanthropic goals.

Mr. Leutwyler can be contacted at 602-723-0019 or ric.leutwyler@gmail.com

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.