Mr. Kohlmayr

Klaus Kohlmayr

Chief Commercial Officer

TSA Solutions

As Chief Commercial Officer at TSA Solutions, Klaus Kohlmayr leads the global team in the development and implementation of measurable and sustainable revenue performance enhancing solutions for the hospitality industry. A veteran hospitality executive, his vast industry tenure includes over two decades of experience in building and enhancing revenue management, distribution and pricing strategies and processes for properties and groups throughout North America, Europe, and Asia Pacific.

Before joining TSA, Mr. Kohlmayr served as Senior Director - IDeaS Consulting for IDeaS Revenue Solutions, where he was responsible for launching and growing the revenue management consulting division. He led a team assisting clients in the hospitality and travel sector worldwide in developing, implementing and enhancing best practice revenue optimization, pricing and forecasting strategies and tactics. Prior to that, he held the position of Director of Revenue Management and Hotel Performance for InterContinental Hotels Group, responsible for overseeing and setting revenue optimization and pricing strategies in Asia Pacific across the InterContinental, Crowne Plaza, Holiday Inn and Express by Holiday Inn brands.

A former member of the HSMAI Americas Revenue Management Advisory Board, Mr. Kohlmayr has been heavily involved in the HSMAI organization in APAC and the Americas. He also previously served as a member of the Revenue Management Advisory Board of the Cornell-Nanyang Institute of Hospitality Management, Singapore and was co-creator and facilitator of the annual Revenue Management Roundtable at Cornell-Nanyang.

Mr. Kohlmayr holds a BS in Hotel Management from the Hotel Management School in Villach, Austria, as well as a certificate in Hotel Real Estate Investment and Asset Management from Cornell University. He is based at TSAís North American headquarters in Minneapolis.

Mr. Kohlmayr can be contacted at 612-840-3301 or Klaus.Kohlmayr@tsa-solutions.com

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining Ė all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. Itís leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. Itís the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.