Ms. Tounta

Philia Tounta

Hospitality and Tourism Consultant

Hotelice

Philia Tounta has been working in Tourism sector for 17 years. She has worked in various hotels, travel agencies and unions in Greece and abroad. Ms. Tounta has acquired an MBA Degree in the United Kingdom, a Bachelor Degree in Athens and a Diploma in Tourism. She speaks English, French, Spanish and Italian and she is a member of TIES, HTS, Bedposts, etc. She has attended numerous seminars and workshops concerning Tourism and small business management.

Ms. Tounta currently lives in Athens and she is the General Manager of Apokoros Club Hotel & Villas Craft Deco & Activities in Crete Greece, a Customer Service Officer at Thamiris Hotel(s) Crete, and sales manager at “Crete focus” and “You planet”.

Ms. Tounta is a Hospitality & Tourism consultant for small medium sized hotels (‘Hotelice’), a Tourism Ambassador in Hellenic Tourist Society and she is occasionally speaking in conferences concerning Tourism. Also, she is a freelance author to various online international and local blogs. Often she participates in discussions in Greek Radio Channels and has been interviewed by various journalists from abroad concerning Tourism issues.

Positions currently held: General Manager Apokoros Club Hotel/Villas CraftDeco&Activities Crete Greece Cunstomer Service Manager Thamiris Hotel & Thamirakis Villas Crete Greece Travel&Hospitality Consultant, "Hotelice" Consultants

Ms. Tounta can be contacted at +306939319883 or tounta.philia@gmail.com

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.