Mr. Beaubien

Charles de Gaspe Beaubien

President & CEO

Groupize Solutions

Visionary entrepreneur Charles de Gaspe Beaubien has been a disruptive force in the group travel industry, building technology solutions to automate and transform the group hotel booking experience. As president and CEO of Groupize, Inc. Mr. Beaubien is recognized for pushing boundaries through all facets of technology to benefit travelers and the industry.

Mr. Beaubien thrives on developing new capabilities and architectures, building strategic partnerships, expanding business models and pioneering new technologies. His hands-on planning involvement, combined with his extensive knowledge in travel technology fuels his passion to bring efficiencies to the difficult processes involved in online shopping, booking and managing of groups and meetings. Mr. Beaubien’s dedication resulted in Groupize being named the most Innovative Emerging Travel Technology Company by PhoCusWright at the Travel Innovation Summit in 2013.

With over 25 years of experience in the travel industry, Mr. Beaubien has held executive leadership positions in every aspect of group travel and tourism. Whether driving group business growth in Montreal while at Tourisme Montreal or serving in executive positions for major group tour operators including Yankee Holidays and Group Voyagers Inc. (Globus, Cosmos, Monograms and more); Mr. Beaubien understands the complications of planning and booking group travel.

Mr. Beaubien has held numerous board seats including the Canadian Tourism Commission Leisure Advisory Board, the Starwood Advisory Board, and the Gloucester, MA DMO. He credits his education in Entrepreneurship from Bishop’s University in Quebec and l’E.S.S.C.A. (Ecole Superieur des Science Commerciales d’Anger) in France for his ‘we can fix this problem’ attitude.

Please visit www.groupizesolutions.com for more information.

Mr. Beaubien can be contacted at 508-332-7319 or charles@groupize.com

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.