Ms. Popely

Deborah Popely

Assistant Professor, School of Hospitality Management

Kendall College

Deborah Popely has more than 30 years of experience in the hospitality field and more than 12 years’ experience as a sustainability consultant and educator. She is currently Associate Professor at Kendall College’s School of Hospitality Management, where she leads the curriculum for Meetings, Incentives, Conventions and Exhibitions (MICE) and conducts research on global MICE industry issues. She recently traveled to China to participate in an international MICE conference and has written about the experience for academic and popular journals.

Ms. Popely has significant experience in hospitality education and training, having developed workshops, conferences and courses for colleges and universities, associations, government agencies and foundations. She is in the process of earning a doctorate in business (DBA) with a focus on sustainability in hospitality and tourism from Walden University.

Ms. Popely is also the founding executive director of Green Events Source, a non-profit dedicated to increasing sustainability in the events and hospitality industries. A long-time leader in sustainable hospitality, Popely participated in the development and launch of the APEX-ASTM Sustainable Meetings Standard and founded the Green Meeting Industry Council Chicago Chapter.

She published the Green Events Sourcebook, a multi-media guide to green meetings and events, from 2008- 2011, and in 2013 launched The Green Event App, an online sustainable supplier-selection tool for the meetings and events market.

Ms. Popely has written extensively on green hospitality and related topics and has served as a presenter and keynote speaker for local, regional and national industry organizations. These include the American Hotel & Lodging Association (AHLA), Hospitality and Sales Marketing Association International (HSMAI), Destination Marketing Association (DMAI), Professional Convention Management Association (PCMA), Meeting Planners International (MPI), and the Green Meeting Industry Council (GMIC).

Ms. Popely has significant experience in sustainability education and training, having developed workshops, conferences and courses for colleges and universities, associations, government agencies and foundations. She is in the process of earning a doctorate in business (DBA) with a focus on sustainability in hospitality and tourism from Walden University.

Ms. Popely can be contacted at 312-752-2216 or Deborah.popely@kendall.edu

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.