Mr. Festinger

Robert Festinger

General Manager

YVE Hotel Miami

Robert Festinger is General Manager at YVE Hotel Miami, a property managed by Destination Hotels, the largest operator of independent hotels and resorts in North America, and owned by Host Hotels & Resorts, the nationís largest lodging real estate investment trust. The 245-room property is ideally situated in the heart of downtown Miami at 146 Biscayne Blvd.

Mr. Festinger was formerly the Vice President and Managing Director of the Newport Beachside Hotel & Resort in Sunny Isles Beach, also referred to as Florida's Riviera. He oversaw the day-to-day operations of the Newport Group; Kitchen 305, Seven Seas Aveda Spa & Salon, Newport Marketing, Newport Hospitality and Newport Vacation Club. He was also responsible for sales, marketing and operations for the oceanfront resortís 360 rooms and more than 600 employees.

Prior to the Newport, he was with Starwood Hotels & Resorts as Director of Sales and Catering/Convention Services for the Westin and Sheraton brands. During that tenure, he was awarded the Starwood Platinum Award in 2006 before joining the Chicago City Centre Hotel & Sports Club of Chicago to oversee event and catering operations.

Mr. Festinger officially started his career as a social and corporate catering sales manager at Terrace on the Park, New York's most recognizable event venue for more than 40th years where he boosted fundraising, corporate and social sales.

Mr. Festingerís father, Wilhelm Festinger, was a European trained chef and successful restaurateur so he was raised in the hospitality business from an early age. His family owned Pappagallo Restaurant of Glen Head in New York. He officially began his career in the hospitality business in 1997 after graduating from Hofstra University with a degree in political science and economics.

Today Mr. Festinger resides in Aventura, Florida with his wife and three-year-old son.

Mr. Festinger can be contacted at 305-358-4555 or rfestinger@destinationhotels.com

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining Ė all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. Itís leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. Itís the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.