Ms. Nunez

Ashley Nunez

Marketing Associate

Interactive Web Tours

Ashley Nunez has been the voice of Interactive Web Tours since its creation. She is the voice-over artist and marketing associate creating script and promotional materials. Interactive Web Tours is a virtual tour business owned and run by Robert Nunez. She was introduced to Interactive Web Tours and immediately believed it was one of the most effective tools for any and all businesses to use.

Mr. Nunezís passion and ability to create one-of-a-kind virtual tours and Ms. Nunezís skill with words, the business has grown over the years.

Ms. Nunez worked for Artistic Expressions Photography and then with Interactive Web Tours for almost ten years. With this knowledge she feels confident that Interactive Web Tours is by far one of the most visually appealing and professional virtual tour photography businesses in the country.

Ms. Nunez can be contacted at 508-883-8940 or ashsnunez@gmail.com

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining Ė all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. Itís leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. Itís the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.