Luxury travelers continue to explore the world and even in these uncertain times, show no sign of slowing down. So what do they want from hotels and destinations? Fauchon L'Hotel Paris recently conducted a survey of luxury travel advisors to determine what is important to them today, and times have indeed changed. One clear requirement from hotels: authenticity is paramount. READ MORE
Running lean may cut payroll, but chronic understaffing quietly drains productivity, morale, and profit. Burned-out employees leave, service declines, maintenance is deferred, and reputations suffer. What looks efficient on paper becomes costly in turnover, guest dissatisfaction, and operational breakdowns. Sustainable success comes not from doing more with less, but from supporting teams with balance, resources, and long-term thinking. READ MORE
Banks are cautiously re-entering hotel lending, restoring much-needed liquidity to the market. Yet leverage constraints and economic headwinds continue to challenge developers. To close funding gaps, borrowers are turning to creative, layered capital stacks, combining senior loans with PACE, EB-5, mezzanine, and private debt, to make projects viable and keep hospitality construction moving amid tightening credit conditions. READ MORE
Water is necessary for life, and it can be the source of happiness for many. When water issues arise in a hotel, however, they can be met with frustration, disappointment, and in some cases, a negative review. This article addresses common contributing factors for negative reviews by compiling authentic reviews and matching them with case studies to help prevent the issue. READ MORE
Still seeing high turnover, even after raising wages and offering perks? That's because retention isn't about quick fixes. It requires a strategic, holistic approach to create a place where people want to work. In this article, a retention expert explains the top causes of turnover and what executives can do in 2026 to stop the churn of talent. READ MORE
In this article I am going to explain why I think that the relentless increase in contactless technology will weaken hugely the spirit of hospitality in hotels. New technology and amenities will improve guest convenience and maybe exceed the expectations of many guests, but the service experience will be detached more and more from the essence of hospitality. READ MORE
Learning to anticipate guests' needs is key when striving to create a culture of service. Hotel team members that make an effort prior and during a guest's stay to understand the individual and enhance their experience without the guest having to ask often results in exceeding the guest's expectations. As a result, travelers who have had unforgettable experiences at a hotel usually tend to return in the future. READ MORE
