Determining who are a hotel's customers has become quite elusive in today's hospitality landscape. With market segmentation being defined primarily by method of reservation , rather than by customer type we get an incomplete picture of who our customers are. Further complication: the major hotel brand sponsors each currently market upwards of 20 brands, effectively making it tougher and tougher in accurately identifying: who are the customers? READ MORE
The future of luxury hospitality lies in wellness-driven design that honors local culture and environment. These hotels offer immersive experiences rooted in place, blending natural materials, biophilic elements, and cultural collaboration. Throughout the Dominican Republic, thees properties prioritize holistic wellbeing, sustainability, and community engagement-redefining luxury as mindful, inclusive, and deeply connected to both people and place. READ MORE
Nina Boys, Vice President of Sustainability for Beyond Green, outlines how hotels can embed sustainability into their strategy to drive long-term value and resilience. Highlighting shifting traveler expectations, climate imperatives, and business opportunities, she advocates for holistic, collaborative, and data-driven approaches. Through examples in the Beyond Green portfolio, Nina illustrates how purpose-led hospitality can deliver meaningful impact for nature, culture, and community. READ MORE
Unlock the greatest potential of your hotel design investment by mastering the process from day one. In this expert guide, Design Director Beth Temple draws on decades of experience to lead hotel owners and operators through interior design process best practices that transform vision into value-unpacking every critical stage, from clear budget alignment and priority-setting conversations to smart design strategies and seamless construction coordination. READ MORE
Runners everywhere are setting their sights far and wide for marathon opportunities, and the leading global lifestyle hybrid accommodation brand, Generator, has seen an increase in guests looking to combine their love of running with travel - opting for a hybrid of a vacation and a marathon, affectionately coined the 'mara-cation'. Generator is meeting the needs of today's wellness travelers by offering inspiring spaces, community-driven experiences, and affordability. READ MORE
The hospitality industry has historically played a role in promoting cross-cultural understanding. Western brands have thrived in China, but recent geopolitical tensions and regulatory challenges have led to declines in foreign investment, student exchanges, and tourism. Despite these challenges, sectors like hospitality and biotech continue to see opportunities in China's vast market and talent pool, although the future of Western engagement in China remains uncertain. READ MORE
High turnover in hospitality threatens operations and guest satisfaction. Staff endure stress from service demands, erratic schedules, and career concerns. Turnover strains budgets, disrupts team cohesion, and lowers guest trust. To counteract this, hotels embrace wellness-centric approaches, investing in staff well-being and fostering a culture of support and belonging. Ultimately, prioritizing employees leads to industry success and enhanced guest experiences. READ MORE
