Are you elevating your junior guest experience to add value when targeting Millennial and Gen Z parents, and even Gen Alpha family travel 'influencers'? An underserving and unintentional kids' club is no longer enough. Itavi founder and CEO Ayana Rodriguez shares insider tips on how to design an intentional and engaging junior activities program, along with the importance of mindful and measurable marketing strategies. READ MORE
Managers are overloaded as today's workforce leans on them more than ever for answers and support. Pointing fingers at GenZ won't stop high turnover. Instead, executives must better equip managers to coach independent problem-solving and support staff through personal challenges, both critical to keeping employees of all generations skilled, engaged, and committed in an increasingly competitive workplace. READ MORE
A successful hire is about more than a polished resume. Hospitality leaders must look for less tangible (but essential) traits during interviews, like adaptability, preparedness and communication skills. In this article, I will outline the key attributes hiring managers should recognize during the interview process to build high-performing, well-aligned teams in today's changing hospitality landscape. READ MORE
Hotels must come up with new ways to successfully attract and retain employees and boost their appeal to new cohorts of candidates in an ever-intensifying race for skilled workforce. In this article, we examine the difficulties and challenges they need to overcome in the labour market and how they can build resilient and innovative human resources strategies. READ MORE
As the landscape of luxury hospitality continues to evolve, guest expectations are shifting toward more meaningful, personalized, and purpose-driven experiences. Today's high-end travelers are not just seeking opulent environments - they seek services that align with their values, lifestyles, and emotions. From wellness to hyper-personalization, luxury hospitality is embracing innovation to meet these modern demands. READ MORE
In an era where travelers crave personalized and memorable experiences, hotels are uniquely positioned to redefine the essence of hospitality. By partnering with various brands, these establishments are not just offering rooms but are transforming stays into unforgettable journeys for their loyalty program members. This strategic move aims to elevate brand loyalty and encourage repeat visits, setting a new standard in the hospitality industry. READ MORE
Hoteliers continue to seek opportunities to enhance wellness for their guests and suppliers are leveraging technology to support wellness opportunities. From product development to innovative thinking and technical equipment, these suppliers are providing solutions that enhance guest experiences and save labor for hotel operators. Learn how to evaluate technology opportunities and find the best supplier solutions for your properties. READ MORE
