Today's guests crave hotel experiences that feel personalized to their unique wants and needs. With the emergence of artificial intelligence (AI), hotels can now seamlessly tailor experiences to meet guests' specific wants and needs. This article explores all the ways hotels can leverage AI to transform and improve guest experiences, from the moment they begin planning their trip, through check-out. READ MORE
Cybersecurity has evolved into a central business priority for the hospitality industry, with the CISO role rapidly expanding beyond technical oversight to strategic leadership. Based on RH-ISAC's 2025 CISO Benchmark Report, this article outlines the top three priorities identified by hotel cybersecurity leaders, and also explores the growing importance of cross-department collaboration, building a security-first culture, and embedding cybersecurity into corporate strategy. READ MORE
This article explores predictions for hotel guestrooms in 2075 based on industry expert focus groups. Four themes are highlighted: Intelligent and adaptive bedrooms, design and architecture, labor and service, and guestrooms as cultural and behavioral spaces. The article emphasizes AI, wellness, personalization, and ethical data use, concluding that future-ready hotels are already experimenting with these innovations to stay competitive. READ MORE
Nearly half of travelers (47%) are now booking multi-generational trips - a 17% jump from last year, creating a huge opportunity for hotels and resorts to rethink their offerings. Hotels and resorts have several opportunities to embrace this booming trend today and start reaping the rewards. Jeff Rudder, General Manager at Skytop Lodge, shares strategies to attract these travelers and turn family getaways into unforgettable experiences. READ MORE
The immigration crackdowns are causing meeting planners heartburn! Things look like they're getting worse - not better - for the hospitality industry in general. The latest State of the Industry Report reported the ongoing volatility concerning tariffs, a highly pessimistic outlook for the travel sector in general & declining travel due to cumbersome immigration processes -all affecting staffing levels especially at hotels. READ MORE
AI tools are revolutionizing how the hospitality industry handles online reviews and reputation management. They enable real-time monitoring and personalized responses, providing deep insights into guest feedback. This technology greatly enhances customer satisfaction by improving service quality and allowing for hotels to maintain a strong online presence, ultimately fostering guest loyalty and boosting business performance. READ MORE
Gaining insights from attending travel and hospitality conferences around the world, this article's author delves into the latest innovations, business development opportunities, and challenges in the Generative Artificial Intelligence space, particularly in the travel and hospitality industry. This article offers a new take on personalization and how we can prepare for the complex road ahead. READ MORE
