This article focuses on how Artificial Intelligence (AI) revolutionizes guest services in the lodging industry by automating routine tasks, personalizing experiences, and enhancing operational efficiency. From chatbots and voice assistants to smart energy systems and dynamic pricing, AI improves guest satisfaction, reduces costs, and boosts staff productivity. As adoption grows, AI will redefine hospitality through predictive, personalized, and sustainable service delivery. READ MORE
Hotel managers have a significant opportunity to improve their working relationships with meeting planners, ensuring smoother events and driving repeat bookings. By adopting a partnership approach, hotels can move beyond simply providing space to becoming indispensable collaborators. This guide details the 5 C's of Partnership: satisfying meeting planner needs through Customization, Communication, Collaboration, Consistency, and Check-in. READ MORE
Hoteliers are facing rising costs that demand smarter, data-driven expense strategies. This article explores how precision optimization, real-time analytics, improved procurement, and modernized systems help protect profitability without reducing service quality. It also highlights the value of energy-efficient upgrades, proactive maintenance, and disciplined capital planning. By focusing on sustainable, guest-invisible efficiencies, hotels can strengthen cash flow, boost NOI, and stay competitive in a high-cost market. READ MORE
The hospitality industry faces an 8.6 million worker shortfall by 2035, yet the solution isn't higher wages or better perks. The brands retaining talent are those reframing communication as cultural infrastructure, as this creates systems where every voice matters and every worker feels connected to something larger than their shift. Here's how forward-thinking operators are building a culture of belonging. READ MORE
Franck Arnold, Managing Director and Regional Vice-President of The Savoy, discusses how the luxury hospitality sector currently faces a critical skills gap, and how proactive measures such as integrating hands-on experience to traditional education can fix this. Previous experience in the fast-paced world of high-end hospitality is key to the success of the industry, he believes. READ MORE
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Stefan Muhle, VP and Regional Managing Director at Noble House Hotels & Resorts-a collection of over 20 experience-driven hotels across North America-shares his insights on the travel industry's evolving amenity landscape. He taps into guest expectations in a Covid recovery marketplace, shares examples of industry leaders making an impact, and the tenets of creating amenity programs that authentically connect with guests. READ MORE
Guests now have more choices for their stays, and wellness is a major factor driving their decisions. Trends show more owners making modest investments in design coupled with strategic communications, paying off in word-of-mouth, brand loyalty and repeat business. Integrated design approaches can provide reductions in operating costs, water use and energy consumption, making the venue simultaneously greener and healthier. READ MORE
The Pandemic has had a far-reaching impact for every hotel professional. It had gone on far longer than anyone anticipated. As we move into brighter times, there are many factors from a Sales and Marketing standpoint that will be important to know and use in helping hotels recover from the massive impact of Covid. While it is an ongoing work in progress, each hotel has to be constantly ready to pivot strategies. This article will provide some thoughts how to help move from the dramatic lows to better times in the near future. READ MORE
The travel industry thrives on connecting diverse cultures, and setting your global hospitality portfolio apart requires crafting an identity that transcends borders. Brands must balance consistency with celebrating local flair, ensuring personalized experiences while maintaining core values. By fostering open communication and setting clear expectations, hospitality brands can deliver a top-notch experience to every guest who walks through the door. READ MORE
