A research team developed a 21-item Career Mobility Checklist for the lodging industry in order to address workforce retention concerns. The study identifies a significant gap between what employees value, such as job security and salary, and the industry's actual performance. Using this tool to monitor and improve these factors can boost employee loyalty, reduce turnover, and attract a more committed workforce. READ MORE
Global travel has positioned luxury hospitality at a cultural crossroads, where diverse guest expectations and multicultural teams intersect. To navigate this complexity, service training is essential, equipping employees with cultural awareness, refined communication, and personalized service strategies. This strong foundation ensures consistent excellence, driving guest loyalty, empowering staff, and distinguishing brands through inclusivity and global competence. READ MORE
Today's hospitality professionals face a dual challenge: maintaining operational efficiency while ensuring a seamless and memorable guest experience. Rising labor costs, inflationary pressures, and evolving guest expectations have forced hotels to rethink traditional processes and adopt smarter, more sustainable practices. While efficiency is often equated with cost-cutting, true optimization lies in striking the right balance between savings and service. READ MORE
The hospitality industry faces shifting guest expectations, rising costs, labor shortages, and rapid technological change, requiring sales leaders to adapt creatively. Guests expect digital touchpoints, personalization, and flexibility, leading hotels such as SkyBeach Resort to deliver tailored packages and unique experiences. Success depends on transparent pricing, smart tech adoption, and strong workplace culture, enabling hotels to balance profitability and guest satisfaction in a competitive market. READ MORE
In hospitality, reputation hinges on how disputes are managed. Traditional reactive approaches expose brands to reputational harm, legal costs, and operational disruption. Proactive conflict management-empowering staff, structuring agreements, and using modern, confidential, tech-enabled arbitration-protects relationships and trust. By treating conflict as brand protection, companies improve outcomes, reduce costs, and turn disputes into opportunities to strengthen loyalty and credibility. READ MORE
The Hospitality Industry on land - and sea - is in the process of rebuilding from COVID as well as The Great Resignation. It may take years to return to full staffing. In the meantime, service suffers, employees struggle, and leaders feel frustrated. This article will provide you with insights and suggestions including what has already worked for hospitality professionals both in the US and globally to help them recruit, engage, and retain the talented people they need to serve guests and drive profit. READ MORE
In today's interconnected world, social media is integral in our daily lives, transforming communication and impacting the workplace. Employees now use social media platforms for sharing thoughts, engaging with colleagues and even representing their employers. This article explores the legal implications of employees' use of social media, addressing issues such as privacy, free speech, harassment and intellectual property rights. READ MORE
