Jesse Boles of FreemanGroup Joins HotelExecutive.com as the Newest Member of the Hotel Business Review Editorial Board
FOR IMMEDIATE RELEASE
SAN FRANCISCO, CA, May 10, 2011 - HotelExecutive.com, the leading online hotel industry business resource, is pleased to announce that Jesse Boles, executive director of operations for FreemanGroup, has joined the journal as a contributing editor to the publication's primary business journal, the Hotel Business Review.
Mr. Boles is currently responsible for the training and measurement divisions of FreemanGroup, a customer service solutions firm preferred by premier hotel, casino, restaurant, sports, and hospitality-focused organizations around the world. As Executive Director of Operations for FreemanGroup, Mr. Boles has successfully overseen customer service programs throughout the openings of new client locations in Las Vegas, San Diego, and Hawaii, and has helped lead and develop customer service training initiatives for existing client properties worldwide.
Boles
Mr. Boles has also worked extensively with tourism organizations, governments, and airports. He is an expert trainer, guided by a philosophy that does away with training sessions that are only inspiring in the moment, and instead, are focused on creating comprehensive customer service training solutions that give organizations the power to become self-sufficient and self-sustaining for the long term. By combining training solutions with sophisticated data analytics and measurement tools, he has helped leaders at all levels to streamline their people processes and make high-impact operational decisions that positively affect organization heads, managers, front-line employees, and, most importantly—guests.
“It is an honor to join the Hotel Business Review editorial board,” said Mr. Boles. “There is no better way to get an honest view of the hospitality industry's ever-changing landscape than by taking part in an ongoing discussion guided by editors like those at HotelExecutive.com. They are dedicated to showing us where our industry's headed and what we can all do to do our jobs better.”
“We appreciate having someone with Jesse's particular skill set on our editorial board,” said Benedict Cummins, CEO and Founder of HotelExecutive.com. “It's no secret that hotels have to use both proven training techniques and up-to-date technology if they want to remain competitive. I believe Jesse's voice and experience will be of particular value to our readers.”
Mr. Boles hales from the University of Wisconsin at Madison, where he studied engineering, history, and political science. His passion for understanding people at work has led him to study other fields, including behavioral economics, cognitive science, leadership, and motivation. He is a certified hospitality trainer with vast experience in conducting mystery shop, guest comment, and employee surveys, and in performing high-level data analysis and benchmarking.
About FreemanGroup
FreemanGroup was founded by Bill Freeman in 1985. Headquartered in Richardson, TX, FreemanGroup also has offices in Florida, London, Costa Rica, and Puerto Rico. FreemanGroup has undertaken quality initiatives with a number of diverse clients throughout the US, Latin America, Europe, Asia, the Caribbean, and more. Clients range from government and tourist boards to hotels, casinos, cruise ships, and airlines. In addition to offering a number of proprietary training workshops and follow-up training programs, FreemanGroup offers instructor certification programs and workshops specifically designed for human resource departments, leadership, and supervisors. FreemanGroup's measurement solutions include mystery shop, customer survey, and employee opinion survey programs, and additional Web-based tools and technology. For more information, visit: www.freemangroupsolutions.com
About the Hotel Business Review
For nearly 15 years, the Hotel Business Review journal has been a leading online resource for hotel executives, providing white papers on best practices in hotel management and operations. With a dedicated board of more than 300 contributing editors—some of the most recognizable names in hotels—the Hotel Business Review maintains a progressive flow of exclusive content every week so that owners, operators, senior executives, investors, and developers can stay informed on the constant changes in the hotel industry. To subscribe, click on: http://www.hotelexecutive.com/subscribe
Contact:
Jesse Boles
FreemanGroup
972-479-1345
[email protected]
Contact:
Dan French
HotelExecutive.com
800-626-1057
http://www.HotelExecutive.com
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