Juliet Hodge Joins TTI to Streamline Customer Relations, Quality Control

Hodge to serve as liaison between TTI and hotels

. October 14, 2008

NEW YORK, NY, August 14, 2008. TTI Technologies International continues on its quest to maintain best-in-class customer support at hotels offering its coveted business-center services. Recently the company brought on board management- and customer-service specialist Juliet Hodge to serve as Hotel Relations Manager. Hodge will liaise between hotels and TTI to provide immediate resolution to staff and guest requests, assist with ongoing system training, and maintain the hospitable look and feel of the business-service areas.

TTI provides self-service business center workstations, boarding-pass terminals and information kiosks to hotels featuring: High-speed Dell computers with Pentium processors, Dell 17-inch flat screen monitors, Dell Laser Printer, credit-card readers (optional bill readers are available), smart media readers, CD Burner, USB port for memory sticks and other devices, laptop ports, Skype international Internet calling connectivity, and Lexmark multifunction machinery.

"When we decided to create this position, we felt it would make an immediate positive impact on our relationship with customers," said Steve Blidner, TTI President. "Since hotel employee turnover is an ongoing issue, we are now able to keep track of any new front-desk managers, offer them and their staff training for the business center services we offer, and simply make our selves available to answer questions or provide support. We have always prided ourselves on maintaining great relationships with our customers, but the Hotel Relations Manager position - which showcases our dedication to service - has really set us apart from our competition.

"As Hotel Relations Manager, Juliet will daily interact with front desk staff and guests at TTI-installed hotels to better gauge satisfaction with applications and determine if new services or technologies need to be implemented," he said. "She specializes in motivation and has amazing people skills."

Hodge holds a Small Business Management Certificate as well as a Certified Trainer Certificate in both food and beverage and hospitality. Previously, she served as Assistant Manager and Customer Representative at the JFK Airport in New York. She attended Oral Roberts University and was trained under the Dale Carnegie Certificate Program.

"TTI's reputation for delivering expert great service to people at every level attracted me to this position," Hodge said. "The company and its team members are committed to making sure that the demands of all customers are met while continually improving on their technology. When a guest approaches a TTI business solution at a hotel - whether it's a desktop computer or one of our kiosks offering event ticketing via Concierge on Demand, Airline Boarding Pass Printing, or Luggage Tag Printing - he or she can rest assured that the experience will be simple and accommodating.

"It is a real pleasure to be working for TTI, and I look forward to meeting with all customers in the very near future," she said. "It's my goal to make certain that each guest leaves the hotel's business center or kiosk feeling confident about the level of service they have just received."

Effective immediately, Hodge will begin to visit with all TTI customers in the greater New York area to introduce herself and new solutions available through TTI, such as the company's ID/PassportScan System. Within 10 seconds, the document scanner can capture legitimate guest information at check-in and immediately download it into the hotel's property-management system. This enables the hotel to instantly capture the guest's photo, name, address, date of birth and nationality, while providing proof that the guest actually stayed at the hotel.

"In our business, daily interaction at the property is critical to successful customer relations," Blidner said. "By taking care of our customers, we in turn help hotels to do the same."

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