Keep Your Hotel Open Virtually
Stay Open for Business During the Covid-19 Crisis
Travel Outlook Premium Reservation Call Center, a virtual hospitality company specializing in voice reservations, is announcing a campaign to assist hotels to stay open for business during the Covid-19 crisis.
With agents trained in sales by Kennedy Training Network and tested by Forbes Five Star, Travel Outlook is the premier call center specializing in voice services, with an extensive, elite client list that includes Viceroy Hotel Group, Columbia Hospitality, KSL Resorts, Outrigger, Irvine Company, Highgate Hotels, Pegasus, and others.
Travel Outlook has always been virtual, with reservation specialists working from home offices. The current campaign will have trained specialists answering calls for businesses closed in response to the Covid-19 crisis.
John Smallwood, Travel Outlook CEO, explained why hotels might consider this service. "This crisis will eventually subside, and the time to prepare for the return of new business is now", Smallwood says, "our team can help to ensure that once the crisis subsides and your hotel starts operating, you will have received every future reservation."
Smallwood continues: "greet callers with a smile and warm service, rather than with a recorded message with bad news", he says. "Your relationship with your guests is even more important than ever. Stay in close contact with anxious guests and provide reassurance with a positive message about a bright future, and when things turn around having our team in place offers the luxury of avoiding immediate fixed payroll cost in reservations."
Travel Outlook has created a special offer to support hotels through the Covid-19 crisis. Components of the offer include:
· No onboarding fees
· Per-minute rates of less than $1.00
· No minimum contract length, and
· No minimum call volume.
All calls will be answered by work-from-home agents trained in hospitality.
For additional information, visit www.traveloutlook.com/openvirtually, or contact:
John Smallwood, CEO
Travel Outlook Premium Reservations Call Center
Email: [email protected]
Phone: 844-TRAVELOUTLOOK (844-872-8356)
About Travel Outlook
About Travel Outlook the Premier Hotel Call Center™: Given its progressive approach to the voice channel - in terms of performance, training, transparency, testing and the tools used to measure performance - Travel Outlook, The Premier Hotel Call Center™ is the leading voice reservations team in hospitality. Travel Outlook's valued client list includes Viceroy Hotel Group, Curator Hotels and Resorts, Outrigger, KSL Resorts, Proper Hospitality Group, Atlantis, The Irvine Company, Catalina Island, and many others. Travel Outlook's team and approach increases sales conversion and helps to create more effective voice communication between hotels and their guests, resulting in improved social scores in addition to increased voice channel revenue. For more information, visit https://traveloutlook.com/.
President
LEVEL 5 Hospitality, LLC
T: +1 954-817-6371
E: [email protected]
W: http://www.level5hospitality.com/
