Driftwood Appoints Corporate Trainer
MARCH 13, 2007. Driftwood Hospitality Management, an independent hospitality management and development company, has appointed Harold Cook as corporate trainer, spearheading their new customer service initiative. He will focus on customer service training, working with staff from each property to improve skills that impact guest satisfaction and enhance overall experiences.
"Driftwood Hospitality is always pro-actively looking for new ways to improve guests' experiences," said Carlos Rodriguez, partner and executive vice president of acquisitions/development for Driftwood Hospitality Management. "We are very excited to have Harold as part of our team and working with us to provide each guest superior customer service."
Mr. Cook boasts more than 28 years of experience in the hospitality industry. Prior to joining Driftwood, he was a National Account Manager at Signature Worldwide Inc. There he was responsible for more than 60 large accounts totaling $2.5 million in annual revenue. Harold received a Bachelors of Science degree in Hospitality Management from National College, South Dakota. In addition, he assisted in the development of hotel management programs offered at Travel University in San Diego.
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