Knowland Hires Chief of Client Services
Alicia Moran Brings 25 plus Years Improving Customer Experiences in the Group Segment of the Hospitality Technology Industry
Washington, DC - April 2, 2012 - The Knowland Group, a leading provider of business development solutions for the hospitality industry, has recently hired Alicia Moran as its new chief of client services. As the head of the Client Services team for Knowland, she will be responsible for overseeing the end-to-end client experience. Moran will ensure Knowland upholds its commitment to provide exemplary customer service.
“I am thrilled to join a hospitality technology company that puts the needs of clients first,” said Moran. “I look forward to working with Knowland customers to make their experience even better.”
Moran is an executive with more than 25 years of leadership experience in the hospitality industry, including 10 years managing the client services team for Passkey International. She was instrumental in the design and implementation of technical solutions that enabled clients to increase profitability and gain a competitive edge. As vice president of client services, she directed multi-functional teams with a focus on product adoption, ROI and revenue renewal.
Previously, Moran was vice president of sales & marketing for Event Travel Management, a hospitality company specializing in managing housing for nationwide expositions, trade shows, and conferences. There she managed the overall day-to-day operations including sales, reservations and group operations.
“We are excited to have another travel industry veteran join the leadership team at Knowland,” said CEO Michael K. McKean. “Alicia's expertise will allow us to improve even further upon our commitment to adding client value.”
Moran is a visiting lecturer at Johnson & Wales University Hospitality College. She was also a member of the APEX Technology Advisory Council, where she led the APEX Housing & Registration Team in developing industry standards in managing group reservations and processes. She has a bachelor's degree in Business Management from Providence College.
About the Knowland Group
The Knowland Group is a proven innovator, developing intuitive marketing products and services that streamline and support event and group sales in the hospitality industry. The company, headquartered in the Mid-Atlantic region of the United States, serves more than 3,000 hotel clients and 25,000 users globally. Knowland was ranked as the 27th fastest growing software company (public or private) in North America by Deloitte in 2011 and the second fastest growing private company in the travel industry for both 2009 and 2010 by Inc. Magazine. For more information, visit www.KnowlandGroup.com, call 410-860-2270, or follow us on Twitter @knowlandgroup.
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