Crowne Plaza Hotel Magnificent Mile Chicago Receives Two Awards for Outstanding Service

Driftwood-Owned and Operated Property Receives 2011 IHG “Best of the Best Guest Service Manager of the Year” and “Torchbearer Award”

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. November 18, 2011

North Palm Beach, FL - November 17, 2011 - Driftwood Hospitality Management, a leader in providing solutions-based services to the domestic and international hotel industry, today announced that the Avenue Crowne Plaza Hotel Magnificent Mile Chicago has received two prestigious awards from InterContinental Hotels Group (IHG). During IHG's 2011 Americas Investors & Leadership Conference in Las Vegas this October, the hotel - which Driftwood acquired in 2007 and currently manages - received the “Torchbearer Award.” Guest service manager Jael Rafuse-Scott was also presented with the “Best of the Best Guest Service Manager of the Year Award.”

"It is my pleasure to name the Avenue Crowne Plaza Hotel Magnificent Mile Chicago as one of the finest hotels in our industry," said Kirk Kinsell, president, the Americas, IHG. "This hotel embodies the spirit, product and service that continue to make IHG properties known and admired throughout the world, continuing our mission to deliver Great Hotels Guests Love."

Driftwood owns and manages day-to-day operations of the 350-room Avenue Crowne Plaza Hotel Magnificent Mile Chicago, which is located in downtown Chicago just minutes from the Magnificent Mile's premier shops, dining and entertainment. The hotel features multiple amenities, including a rooftop swimming pool, fitness center and luxurious in-room spa services.

“We are incredibly proud of the recognition this hotel has received from InterContinental Hotels Group,” said Brian Quinn, Executive Vice President of Development for Driftwood Hospitality Management. “Mik, Jael and their team truly embody 'The Driftwood Difference,' which as a company, we aim to deliver to guests visiting all of the properties in our family.”

“Jael's commitment to providing outstanding service and inspiring her colleagues to do the same is symbolic of the culture we aim to create and deliver to our guests,” said Mik Mahdavi, general manager of the Avenue Crowne Plaza Hotel Magnificent Mile Chicago.

The Avenue Crowne Plaza Hotel Magnificent Mile Chicago is one of only 116 properties within the Americas chosen from the IHG system of more than 4,400 hotels for achieving the highest levels of excellence in all aspects of operation -- from quality to customer satisfaction. A 2011 Torchbearer Award trophy, the company's symbol of excellence, is now on permanent display at the hotel. The “Best of the Best Guest Service Manager of the Year” award is given to the guest service manager who goes above and beyond by providing outstanding and unique service to the property, to the guests and to the community.

To learn more about Driftwood, visit www.TheDriftwoodDifference.com.

About Driftwood Hospitality Management
Based in North Palm Beach, Fla., Driftwood Hospitality Management, LLC is a leader in providing solutions-based services for the domestic and international hotel industry. Boasting extensive management experience and relationships with most major hotel franchising companies, Driftwood covers the full spectrum of lodging business needs, from full-service, upscale and upper-upscale hotels, in addition to mid-size extended-stay, select and limited-service properties. Currently, Driftwood's focus is on strategic acquisition, development, third-party management and receivership. Driftwood has extensive experience working with major brands, including InterContinental Hotels Group, Starwood Hotels & Resorts Worldwide, Inc., Hilton Worldwide, Carlson, Choice Hotels International, Inc. and Wyndham Worldwide. Driftwood has additional offices in Costa Rica, Scottsdale, Ariz. and Miami, Florida. In the past three years alone, the company and its hotels have received more than 25 industry awards.