TRITON Refines Service Processes at Delhi's First Luxury Boutique Hotel

TRITON, a product of Knowcross, has been recently upgraded from Version 2.2.6 to Version 2.3 at The

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. October 14, 2008

NOVEMBER 16, 2006. The Park Hotel, New Delhi is part of India's first collection of luxury boutique hotels and requires a superlative product like TRITON to maintain its reputation as 'a hotspot for the glamorous set,' according to the New York Times. TRITON is configured to handle all guest calls at the communication centre as well as all maintenance and back of house jobs. The communication centre handles over 600 daily requests from guests. TRITON routes these calls through mobile phones and pagers to appropriate staff who handle these requests.

The Park Hotel, New Delhi uses TRITON's alert features extensively. TRITON has a sophisticated Alert System . This communicates information such as delayed jobs, VIP guest arrivals, engineering breakdowns, or special guest requests, to the supervisor or manager in charge. TRITON's seamless integration with mobile communication technologies ensures that managers are able to receive critical information even when they are not in the hotel.

'TRITON gives accountability of job, effectiveness of work, stronger managerial effectiveness, streamlines processes, quality output and all together helps deliver a high quality service to the customer,' says Manik Dhodi, Director Front Office-The Park Hotel, New Delhi.

The new Triton Shift Setup is an invaluable tool. It allows supervisors and managers to roster staff for a week, even a month in advance, thus ensuring effective man power management. Moreover the ability to create a shift while one is still running 'real- time' ensures that no job goes unassigned and that guest requests are always catered to.

The Escalation feature ensures timely resolution of all jobs. If a job hasn't been closed within the Maximum Response Time, TRITON automatically creates an alert for the supervisor who can the take action; ensuring an unmarred guest experience.

'Each and every call has been assigned a maximum resolved time, failing which the call gets highlighted and escalated. This helps us to solve a problem or a delay in service before it becomes a guest complaint,' comments Ruchika Kapoor, Associate Director- The Park Hotel, New Delhi.

TRITON ensures understated and unobtrusive service. Guests of The Park Hotel, New Delhi are used to a certain level of service and TRITON ensures that they never have to compromise on this; as a matter of fact in many ways satisfaction is surpassed and TRITON helps the hotel 'delight' guests.