Renaissance Aruba Resort & Casino Receives Top Score from Freeman Group
ORANJESTAD, Aruba, July 19, 2005. Renaissance Aruba Resort & Casino has been given an overall score of 85 percent by the Freeman Group, a 13 percent increase from last year after a two night in-depth inspection of the resort and its grounds. The score ranked the resort in the top three of all hotels in Aruba based on the quality of guestrooms, housekeeping, food and beverage and leisure amenities. The Freeman Group offers a comprehensive evaluation to provide clients with essential information to enhance guest experience and build assets.
"Every day the staff works hard to constantly improve the quality of the resort," said Hal Williams, general manager, Renaissance Aruba Resort & Casino. "The resort is thrilled to receive such a high score. It goes to show that our hard work and commitment to our guests pay off."
The Freeman Group supply scores based on performance in areas of guest touch points such as telephone reservations, front desk check-in, guest room remake, fine dining and fitness facility among other categories. Renaissance Aruba Resort & Casino scored in the top three hotels in Aruba reviewed by the Freeman Group. The fine dining option, L.G. Smith's Steak and Chophouse, received a score of 90 percent claiming the food was flavorful, well seasoned, served at the correct temperature and fresh. The resort scored a perfect 100 percent in the category of general door and bell staff, commended for friendliness, smiles and courteous demeanour.
"As a Renaissance property, our brand is always striving to make the guest experience special and unique," said Carla Smits, director of sales and marketing. "This year's scores prove our commitment to excellence." Centered in the pulse of Aruba, Renaissance Aruba Resort & Casino is surrounded by a private island, marina, casinos, hip night life, 35 blocks of upscale shopping and marketplace, 15 cuisine options, cinema and convention center.
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