One of the greatest challenges that hotel executives face is retaining their valued employees. Hoteliers don't always have the extra funds to reward their valued employees the longevity increases that they want and often expect. So what can you do to reward longevity─without spending a lot of money? Many non-financial rewards have a high-perceived value to your employees and no-cost to you. In addition, we provide some low-cost alternatives for you to explore. While this article offers a wide variety of rewards, the best ideas for you may not be here, but we will tell you how to find them─without spending any money. READ MORE

Litigation under the Fair Labor Standards Act (“FLSA”) has long been a favorite of plaintiffs' employment attorneys. Claims under the FLSA are expensive and difficult for employers to defend and offer plaintiffs and their attorneys the possibility of attorneys' fees as well as the potential for significant liquidated damages. Claimed attorneys' fees often significantly exceed the damages awarded to employees. One area of the Fair Labor Standards Act which is seen increased litigation recently is claims by tipped employees. READ MORE

A hotel's housekeeping department is what keeps everyone in the hotel employed, especially a general manager. The relevancy of a clean guest room or hotel building is paramount to the success of the business. It is incumbent on the general manager to ensure the property is meeting his or her standards. The biggest fear a general manager has is being featured in an undercover story on the cleanliness of their bathrooms, or their bedding, or any part of their building. General managers must recognize the importance of their role in the success of the housekeeping staff and be actively involved in all aspects of the housekeeping process. READ MORE

The purpose of the article is to certainly touch upon the importance of the service standard, but also, we will dig deeper into situations that can perhaps be damaging existing standards. Perhaps you may not have any to begin with, so how do we start developing a base set of service standards, while identifying where we best fit in the market (or in this case establishment scale)? Let's take a look (from an end user's standpoint) into a hospitality establishment that has obvious service standards, vs. a comparable that has them (service standards in place) but not being implemented or executed properly.. READ MORE

More than ever it is essential that spas deliver the exceptional experiences that ensure guests come back time and again. In this article, we look at the top five ways spas can make their customers fall in love with the staff, service, and overall operation. The focus is on building and retaining a relationship with the primary guest base. READ MORE