The hospitality industry has long been defined as the “people business.” What's more hospitable than helping those who need it? Steve Belmonte believes that it's our responsibility to give back to those who need it the most and hotel corporations have great reach and opportunities to do so. Joining forces with a charity and putting the weight of the brand behind the philanthropic mission should be a no-brainer for hoteliers. By giving a charity organization 100% of your commitment, you'll see that, you really can make a difference in the world - whether it's just to one person, an entire community, or the planet. And customers will respond positively to that. READ MORE

It's an age-old story: Revenue managers are paid to improve unit-revenues and profit margins, but down the hall, the sales department is paid to hit sales targets. Question: What's wrong with this picture? Answer: Nothing. The yin and yang of RM departments disagreeing with Sales organizations, if managed properly, is healthy and moves a business closer to great results. However, if not managed carefully, it can deteriorate into power struggles and politics that will doom an organization to fail. The keys are communication, communication and communication — and an RM team that understands how to position revenue management techniques as a win-win-win for the company, the salespeople and the customers. READ MORE

To understand the benefits of revenue management, it is important to understand just how far the technology has come in recent years. This article covers the early days of revenue management in the 1990's, where its primary focus was single and independent hotels to the 2000's where it has continued to evolve to deal with the advent of the internet and third party booking sites. For hotels to use their revenue management technology to its full potential, they need to understand its ongoing ability to keep pace with the ever changing hospitality industry. READ MORE

As a hotelier, you it is your responsibility to select the best executive team possible to streamline daily operations, maximize revenue, monitor exposure, stay ahead of your competition, increase repeat business, while managing a million other things every day. Your executive team members represent specific areas of the hotel that generate revenue, as well as influence and interact with the guest experience. Communication and messaging, both internal and external are key functions to managing your property effectively against competition and market changes. So, why isn't Public Relations on the Executive team? READ MORE

If you have ever felt as though you and your sales team are on a treadmill, spending day after day and year after year chasing down new accounts, now, thanks to social media and review sites like TripAdvisor, you can focus a portion of your energy every day in helping your property enhance the guest experience, and maximize your revenue instead of just replacing it. READ MORE