If mobile devices are considered handheld cultural and technological battering rams, trampling steadfast beliefs governing communications, transactions and shopping, then hotels are modern castles. Sometimes criticized as being fortresses against change, there's growing signs from all industries that mobile is marching onward, helping cement a new kind of special relationship with the entire travel industry. Considering that hotels are often end destinations for such travel, hoteliers would be wise adopting mobile's message, learning from the past. Mobile is where guests are going and hotels need to be dialed in for continued success. READ MORE

The need for more meeting space seems counterintuitive. The ability to meet and connect outside of a defined venue grew exponentially while the supply of meeting space stagnated over the last three years. And yet, many conference centers, resorts, and hotels are reporting that they do not have the meeting space that event planners and the like need to host their meetings and conferences. Creating non-traditional meeting space and location may be one of the most promising opportunities in developing or renovating meeting and conference space. But first, we must understand how consumers are redefining value in terms of meeting venues. Architect Eric M. Rahe, AIA, LEED AP, explores these issues and offers some best practices for meeting the demand for meeting space. READ MORE

How would you rate your spa's service Mojo? Often it is expected that the spa, by its own nature, will organically produce high service levels. However, the intricate guest journey through the spa begs for a better focus on service expectations. Does your spa's service Mojo exemplify the Spa Industry? Is it on the cutting edge of caring for guests so that they can completely and totally relax and feel cared for? READ MORE

Helpful interviewing and information gathering techniques can be vital to inquiries of significance to organizational, individual or other concerns. This article discusses information relating to successful interviewing and information gathering as well as challenges that could detract from attaining important information. Article information can be helpful, encompassing the spectrum of casual conversations to formal investigations; however, before conducting workplace interviews consult appropriate organizational representatives. Further, after reading this article, even if one is uncomfortable conducting interviews, the information provided will help in assessing the qualifications and techniques of those being considered to conduct interviews and gather information. READ MORE

Only a few years ago, hotels offered Wi-Fi as a differentiating perk to attract guests. Now as common as complimentary bars of soap and extra towels, hotel Wi-Fi leaves a lot to be desired, as guests frequently complain about slow data speeds and lack of coverage. As a result, more and more guests are turning to next-generation cellular services like 4G LTE to sate their demand for data, abandoning hotel Wi-Fi altogether. But hotels aren't built to support 4G, meaning that hoteliers are facing potentially substantial upgrades to infrastructure to meet the needs of guests, and won't see a dime in return from cellular carriers. But, is guest satisfaction worth the outlay? READ MORE