Many people in the hospitality industry know that Revel is Atlantic City's newest beachfront resort. They may know that it is 6.3 million square feet and the hotel tower is 47 stories. They may know about its Ovation Theater where Beyonce headlined four concerts during the premier weekend. They may even be aware of its 1,898 guest rooms, 14 restaurants, 32,000 square foot spa, two nightclubs, 10 pools, a 2-acre sky garden, and 130,000 square foot casino. What most people do not know, though, is that Revel was designed and constructed as the first-of-its-kind, from scratch and without any template. READ MORE

“People don't leave jobs, they leave managers”. What role do supervisors and managers really play in employee turnover? Several studies demonstrate the link between management and key behaviors that drive turnover. This article provides a summary of those aspects of turnover and “productive retention” - retention of your most productive employees. Also discussed are those qualities and behaviors that impact retention and are directly attributed to management, and basic solutions to ensure that “People stay because of their job and managers” is a more common truism in your organization. READ MORE

Although it seems logical to presume that winning plays a significant role in customer's willingness to return to a casino, data collected from the Market Metrix Hospitality Index (MMHI) indicates that it's the casino experience (emotional connection) that plays a significant role in whether or not a customer will plan to visit again. In fact our results found that a good casino experience can reduce or eliminate the negative impact that losing has on customer loyalty. READ MORE

From drugstores to coffee bars, everyone seems to be getting into the loyalty program game nowadays. When a guest has so many loyalty programs at their disposal, what makes them choose Brand A over Brand B? Chances are its not just the points they will earn. How a meaningful, quality guest experience at one property impacts your loyalty program brandwide. READ MORE

Although many global hotel operators are moving forward with sustainability programs, challenges still exist in a rapidly changing field. Chief among them are myths that interfere with adoption of sustainability principles. Three of those myths are the following: (1) green is expensive, (2) guests do not care about sustainability, and (3) hospitality firms can afford to wait on sustainability. To the contrary, sustainable programs save money, and gain guests' attention. Waiting will only increase complexity and expense. In particular, hotels must demonstrate their sustainability programs as part of responses to requests from associations and groups. Meeting planners themselves are working toward greater sustainability for conferences, including carbon neutrality. Three trends that are affecting sustainability are: (1) increasing scarcity of natural resources, (2) technology changes, and (3) globalization. READ MORE