As with any business in the world today parking areas are a necessary and vital component that has a tendency to be underestimated as it relates to guest or employee protection. Every hotelier is aware that parking lots generate a large expense in maintenance, lighting, cleaning and the associated landscaping and accesses. Everything has a direct cost and security is no exception. READ MORE

All organizations seeking top professionals to create an outstanding service will want to pay particular attention to this article. Screen for these character attributes at the time of hiring service personnel and develop a work environment that nurtures and rewards those who demonstrate they possess them. You will then have a Concierge service team which can move on to the Six C's of Successful Concierges. READ MORE

Looking for fresh new ideas to market the spa has become an everyday challenge for the Spa Director. For fresh new ideas to market your retail look to the old; the ancient art of Feng Shui makes perfect sense for Spas whether you apply the 'feel good now' principles of immediate gratification, or the 'change your lifestyle' principles attached to learning how to live a healthier lifestyle. This article provides tips on how to make the Feng Shui principles work for your spa. READ MORE

Calculating the carbon footprint of a hotel will become routine in the coming years. Customers are requesting this information in different ways and to varying degrees. To meet the requirements of different stakeholders, many brands developed internal software and tools. The hotel industry's Hotel Carbon Measurement Initiative developed a method for commonly addressing these client requests. With common guidance, more carbon metrics should arise within industry discussions. Value comes not only from knowing your footprint, but by being able to eloquently communicate to stakeholders what steps you have taken to reduce your carbon footprint, and by how much. READ MORE

When the time came to formalize Hyatt's long-standing commitment to the environment and society under a single global platform with a shared vision and common focus, we set out with the following objectives: 1) to allow the many local efforts already happening at our hotels to add up to make a big global impact, 2) to prioritize our focus on the issues and opportunities most material to our industry and most relevant and authentic to Hyatt, and 3) to engage our associates with a global strategy while allowing for its implementation to be uniquely local. READ MORE