Expand your hotel's online reach and influence with a carefully crafted blog that allows you to generate fresh and exciting content on a regular basis. Through a blog, you can share information about your destination, your property, your hotel's history and story on a personal level, rather than within the standard confines of your branded site. Despite the endless topics to write about, one of the pitfalls that many hotels face is running out of content ideas or not knowing how to make each post exciting enough for readers to come back for more. Here, I'll share 10 writing tips to make sure you're producing a blog that will stand out amongst the rest, while keeping readers and followers excited about your content. READ MORE

Bringing in an operator, restaurateur or celebrity chef to provide food and beverage service in a hotel can provide immediate and significant benefits for a hotel and its guests. Hotel owners and operators use the experience, vision and creativity of third party food and beverage providers to generate attention, energy and business for hotel properties. Further, while hotels brand their properties and earn their reputations over decades, pockets of a hotel property can be made available to third party food and beverage providers to create a more immediate change in brand direction or environment. Despite the lure, however, chemistry and contract details are important. READ MORE

All the initiatives you have bottled up in pursuit of the dream combined with all of the finances set aside to provide the security become the tightrope of emotion. Never at anytime were there naysayers or negative comments, only the pride seen in their faces or the confidence to accomplish a plan. You see small business today is not what it was days, weeks and years ago, because the environment always changes. Self employed gets you recognition, but does not get you financing. Self employment is only you to direct your time. READ MORE

Throughout the online travel process-from browsing to booking-customers are telling you a lot with their online behaviors. The real question for you is: are you doing everything you can to put them at the core of your business? Because the companies that do listen will see revenues and loyalty skyrocket. READ MORE

It's the small things that matter. Big things come in small packages... it's the little things that count. This is especially true in the hospitality industry. The littlest efforts can make the biggest impressions. They show a degree of caring in the most simple and mundane of gestures and that everyday life moments matter... even when away from home or office. I call it "Pineapple Service" based on the pineapple serving as a symbol of a warm welcome and hospitality tracing all the way back to the days of Christopher Columbus and early days in the Americas. READ MORE