Everyone can agree that the job of the revenue manager has fundamentally changed over the past few years. As revenue management has demonstrated success and gained visibility, revenue managers are taking on a much more strategic role within the organization. Many revenue managers these days have the sneaking suspicion that their revenue management solutions are no longer providing optimal recommendations. READ MORE

Given that we now live and work in the most complex society one could ever imagine, where predictability has become perhaps the first casualty of the new century, it is difficult to know precisely what is next. Based on emerging evidence, that some call trends, however, we can extrapolate some likely scenarios. I've picked five trends that I think will materially impact and perhaps alter the meeting planner and hotelier relationship once again. Here are my five key trends to watch. READ MORE

If someone could "bottle" a blueprint of what will happen in the next decade in the meetings, events and incentive travel industry and how hotels can get in on the action they would be an overnight industry star! What's coming down the road? What should the business focus on? How can you set your brand apart from competitors vying for the same clients? Though not quite an iron-clad fortune-telling tool, a new study called "The Power of 10" - commissioned by the IMEX Group, organizers of IMEX in Frankfurt and IMEX America, together with Fast Future Research, can offer some helpful and well-founded insights. READ MORE

The convergence of social, behavioral and technological trends are defining a new way for hotels to interact with data and people. Will you and your business be ready? Hotels that use analytics to decipher online feedback are well positioned to deliver a superior quality experience and earn continuous customer loyalty. READ MORE

Facilitating effective domestic and international law enforcement liaison is advantageous to hotel patrons, security and the parent company. Having credible and timely law enforcement and security information can save lives, protect property and help to safeguard a hotel's reputation and “bottom line”. The liaison facilitated information can help determine the most efficient and effective risk management implementation measures to prevent or reduce the impact of possible threats to specific hotel locations and the company at large. This can be achieved through minimal effort and cost correlating to a high return on effort and investment. READ MORE