Hotel industry technology is evolving. This makes keeping up with advancements challenging. There are ways to learn emerging technology innovation and adoption though. From conferences with expansive showrooms to formal education, platforms available to hotel industry professionals are numerous. Which strategies are best are not necessarily well understood by industry professionals though. This article outlines the avenues for learning about emerging technology. READ MORE

Technology continues to change how hospitality organizations deliver services. It is perhaps an opportune time to explore in what ways technology impacts employee stress at work. This article begins to examine this aspect of technology inclusion in hospitality service processes. The author hopes that this article will open the way to discussions about managing the transitions to technology solutions. READ MORE

Conducting an effective performance review is one of the most important jobs a manager has. All employees want to know how they are doing. Yet many organizations treat performance reviews as once a year task focusing on employee raises. This article discusses the important steps to prepare and conduct a review while highlighting the need to diminish emphasizing pay and enhancing the focus on performance. READ MORE

This article explores the unique cybersecurity challenges faced by hotels, including managing a diverse technology ecosystem, high staff turnover, reliance on third-party vendors, and budget constraints. It emphasizes the importance of comprehensive security measures, regular employee training, robust access controls, and proactive vendor management to protect against cyber threats. READ MORE

Recruiting and building teams in a post-COVID environment has been a challenge, but it is possible and is a requirement for companies and properties to excel, especially in hospitality. Through the shaping of management training and the recruiting of team members with specific traits that complement culture, the re-building of amazing teams possible. It is, however, an investment that takes culture, energy, and commitment. READ MORE

Consider providing your newest generation of hotel guests an experience that nourishes their mind, body, and spirit and highlighting those wellness amenities pre-arrival. Market your local cuisine, fitness facilities, relaxation areas and premium bedding, meditation sessions and inspirational reading. Ensure guests check out feeling rested, re-energized, balanced, and healthier overall after partaking in your hotel's holistic wellness approach. READ MORE

On April 23, 2024, the FTC enacted a groundbreaking rule banning non-compete agreements across all industries in the United States. This landmark decision, which the FTC claims is aimed at promoting labor market mobility and preventing unfair restrictions on employees, has significant implications for the hospitality industry as it has traditionally relied on non-compete agreements to protect proprietary information, customer relationships and investments in employee training. READ MORE

New Orleans has always been at the forefront of executing big events, the city is truly Built to Host. Events like the Sugar Bowl, Mardi Gras, French Quarter Festival and Jazz Fest as well as concerts, conventions, conferences, exhibitions and meetings generate tremendous economic impact for the city and state, while creating opportunities for residents and businesses community-wide to thrive. READ MORE

The article emphasizes the transformative impact of integrating modern technology in the hospitality industry. It highlights how technological advancements not only streamline operations but also significantly enhance guest experiences and staff interactions. Adopting technology in hotels goes beyond system upgrades; it strategically improves service quality and operational excellence, ensuring a focus on staff and guest satisfaction in the digital age. READ MORE

A major challenge for most U.S. hotel owners and operators during 2023 and through the first quarter of 2024 has been their ability to control fixed-expense budgets, particularly rising insurance costs. A toxic combination of weather events, inflation, hotel valuation, reconstruction, material, and labor costs has created an extremely challenging environment for hotel operators, other real estate-focused industries, and personal property owners. READ MORE

Seamless communication can be difficult to achieve in the hospitality industry, considering how fragmented the hierarchy of these businesses can be. However, seamless communication brings several key benefits for guests, employees, as well as the company itself. Establishing this culture of open communication through transparency and modern technology is essential in today's dynamic business landscape. READ MORE

Graton Resort & Casino, located in iconic Sonoma County, is a commanding presence among the rolling hills of Northern California's wine country. Owned and operated by the Federated Indians of Graton Rancheria, the 65-acre property has 200 hotel rooms and suites, an award-winning Spa and Salon, a casino with table games, the latest slot machines, upscale and casual dining, plus nightly live entertainment options. READ MORE

High turnover in hospitality threatens operations and guest satisfaction. Staff endure stress from service demands, erratic schedules, and career concerns. Turnover strains budgets, disrupts team cohesion, and lowers guest trust. To counteract this, hotels embrace wellness-centric approaches, investing in staff well-being and fostering a culture of support and belonging. Ultimately, prioritizing employees leads to industry success and enhanced guest experiences. READ MORE

In 2018, a video of two Black men being arrested and removed from a Starbucks store in Philadelphia went viral and shined a light on bias in service establishments. This article examines the legal rights of hospitality owners to remove guests from the premises, how this incident reflects societal changes impacting those rights and steps to minimize the potential impact of bias when serving guests. READ MORE

The resorts at Frenchman's Reef, originally opened in 1973, were forced to close in 2017 due to extreme hurricane damage. In 2023, two brand-new resorts reopened onsite, debuting six restaurant venues designed by The Johnson Studio at Cooper Carry, who found a way to cohesively tie these spaces together while still maintaining individually curated concepts. READ MORE