When a brand is represented in the market, it most likely has a certain type of reputation, and may be well known for specific items that it may offer to its target market. The expectations of the end user are demanding, given that nowadays, plenty of research, based on other's experiences, as well as their personal own experiences with a brand, develop a sense of knowing what they will get for their money. How we will attend to this challenge and see it as an opportunity to analyze and improve service consistency? Let's read on further to find out. READ MORE

There's no question that we have entered a new technological era. So why are so many hoteliers still using the same network platforms and service providers that they always have? It's a costly mistake and one we see all too frequently. As we connect the dots between a hotel's network, guest experience and profitability, you'll see just how the benefits of managed network services far outweigh the capital investment. READ MORE

Vail Resorts Hospitality is made up of six flagship RockResorts properties including The Arrabelle at Vail Square, The Lodge at Vail, The Osprey at Beaver Creek, The Pines Lodge in Beaver Creek and One Ski Hill Place in Breckenridge in Colorado and Half Moon, Jamaica, as well as hotels and condominiums located in proximity to Vail Resorts' mountain resorts in Colorado and Lake Tahoe, and four destination resorts at the Grand Teton Lodge Company near Jackson, Wyo. Throughout our hospitality division, we provide a variety of green elements couples can incorporate into their wedding plans, from requesting organic and local cuisine, to creating beautiful and sustainable decorative arrangements. Moreover, sustainability practices such as recycling, waste reduction and energy/water conservation are automatically part of all resort events. We believe couples can say "I do," without saying "I don't" to Mother Nature. READ MORE

Sustainability is not just the most responsible approach to hotel operations, but can be an efficient and powerful tool for generating revenue. Hoteliers generally agree sustainable operations are financially beneficial and most have realized savings from reductions around waste, water, energy and chemicals. But many still hesitate to market their properties' green initiatives. Inn by the Sea, on the coast of Maine, has had green design features coupled with guest-centric programs around sustainability in place for over a decade, and has had great success marketing the property as both a luxury and a green hotel. READ MORE

Sustainability has become an important part of the lodging industry. In addition to our responsibility to the guest, the staff, and the ownership, we have a responsibility to the environment. Many articles have been written about the programs that can be incorporated into properties operations to promote sustainability. However, managing a historic property's environmental footprint may increase the challenge. READ MORE