As the relationship between many hotels and their on-site restaurants has become more symbiotic, vigilant hotel operators have increased their monitoring of the public perception of their restaurants. Most use the same measures to combat negative online restaurant reviews as they use to contest adverse online hotel reviews. While online reviews, up to this point, have predominantly been the subjective opinions of individual customers, Yelp will add a more challenging dimension to the monitoring equation when it starts adding government health inspection scores to restaurants' profiles. This article will explore the new can of worms Yelp is opening for hoteliers with on-site restaurants, and the various steps that can be taken to contain this impending threat. READ MORE

The semantic web has been talked about for some time, and it will be here sooner than we expect. The hospitality industry needs to learn about this and how it affects their business, before they are left behind as with all recent web developments. It is important for us to understand what semantic web is and what it means to your hotel business; how semantic web can help your business; how it helps you understand your customers and your business expression. Get there before your competitor does. READ MORE

It is not exactly a revelation that hotel owners and operators are always looking to drive sales, increase operational efficiencies and maximize revenue. For all but the best hotel management companies, however, the proverbial pot of revenue gold at the end of the rainbow can sometimes be elusive. At a time when many hotel management companies are engaged in or have recently completed meetings with their sales teams—dissecting performances, evaluating accomplishments, and reviewing goals for the coming year and beyond—this might be an appropriate time to look at some of the specific strategies and techniques that hotel professionals can use to achieve those goals. READ MORE

In less than three years' time, Gen Y will represent 50 percent of the workforce. In fact in many hotels, this is already the case. The following tips on generation maximization will help your organization make dollars and sense out of the group of employees who are shaking things up rather nicely. READ MORE

The combined development principles of two prominent trends in the hotel resort industry, the eco-resort and the urban-resort, has resulted in a new ecologically conscious hotel sub-type: the Eco-Urban Resort. Lawrence Adams, AIA, Vice President of ForrestPerkins and co-author of the recently released Hotel Design; Planning and Development, discusses how the application of green technology and practices has moved from far-flung eco-resorts to inner city hotels. The attraction that guests feel to vacation while promoting environmental responsibility is now being supported for those who choose to vacation at urban resorts and seek the amenities afforded by those lodgings while contributing to the health of our planet. READ MORE