Remember when you went to the “Personnel” office to interview or make a change to your benefits? Now you go to “Human Resources”. Did you enter at the “Employee” entrance whereas now you go to the “Team”…“Talent” or “Cast” entrance? More than just the signs on the door have changed. The level of respect, focus, importance and sophistication of the “HR” function has morphed particularly in our industry that is hospitality. READ MORE

While human resources in its inception was traditionally viewed as an administrative function and career option for those with strong soft skills, the expectations of today's HR professionals have transformed significantly in that HR must now have deep business acumen while being fully engaged with organizational strategy and continually focused on identifying innovative ways to deliver value. One of the most effective ways to ensure that members of your HR team are fully grounded in the operations of your business is to hire them from within whenever possible. Growing talent internally will yield you multiple benefits: helping to enhance the credibility of your HR managers; completing work more quickly and efficiently; and strengthening the culture of your organization. READ MORE

Job credentials and employee portfolios are two sides of the same coin. The continued emphasis on professionalism and hiring the optimally competent candidates makes the development of a credential portfolio and important factor in the selection, recruiting and hiring processes. We have often heard about transferable skills, for example, veterans coming out of a branch of the service have gained experiences and training that could be useful in other venues. The issue is, are those skills being valued and do organizations see the transferability of those skills? Job candidates, in the example veterans need to assemble and communicate to prospective employers a portfolio of credentials. A portfolio, which is the collection of an individual's best efforts documented in some way: certificates and more will be the useful when applying for a position and enable employers to match credentials with job responsibilities and objectives. READ MORE

If you think your work should speak for itself then explain to me why so many famous artists were unknown until their death? If you want to be known in this lifetime as a master at your craft then you'll need to learn how to manage up in the top down world of business. HR professionals spend a good deal of time helping people in their organizations get noticed so these employees can receive the recognition and promotion they deserve. If this sounds like you, then it's time to step back for a moment and focus on your own career so you can continue to help others thrive. READ MORE

If your hotel is 'behind the curve,' it might be time to start thinking about revitalizing your design. In addition to what you typically think about when you consider renovating, it's also important to reflect on the present condition of your wall coverings, especially in high-traffic areas such as your lobby. Creating an inviting lobby is crucial. It's an extension of your company's identity and, if it's a successful design, it can work to keep your employees and guests happy and loyal. People are usually willing to pay higher rates in exchange for a positive guest experience. READ MORE