Meeting Highgate's ambitious ESG goals means deploying a mix of tactics, ranging from the ambitious to the nearly invisible. And, most importantly: it means working with suppliers, contractors, vendors and other partners to pilot new approaches and continue pushing our industry forward together. Responsibly building, renovating, and operating hotels is not always easy, but it is hugely important for the future of our industry and the planet at large. READ MORE

The senior living sector offers great growth prospects for hospitality companies, yet hospitality branded senior living projects are few and far between. In this article, we look at some of the notable developments from recent years and explore more in detail why hotels and other hospitality players may be missing out on a big opportunity in this sector. READ MORE

With its inherent focus on service and guest satisfaction, the hospitality industry stands at the forefront of the shift towards purpose-driven branding. Central to this transformation is employee engagement, particularly among frontline workers who interact directly with guests. Engaged employees are the bridge between a brand's mission and its customer experience, and employee engagement is not just good for business but mission-critical. READ MORE

Kathleen Lin-Hurtubise highlights the tragic death of Liam Payne in Buenos Aires as a call for the hotel industry to prioritize guest safety. She advocates for integrating safety into daily operations through emergency preparedness, mental health first aid, and proactive risk management. Safety should be a cultural commitment, not just a set of rules, to prevent future tragedies. READ MORE

Sustainability is in the news constantly. As a headline, it is a relevant topic that has not been fully embraced. The argument is that sustainability is good business. The issue is making that connection for hospitality businesses and finding the price and value sweet spot for lodging and other hospitality businesses. This article will review trends and share benchmark sustainability business practices. READ MORE