The mobile revolution has changed consumer behavior dramatically. With technology infused into the DNA of modern travelers, the hospitality industry has been under tremendous pressure to match the pace. Easily available public information coupled with guests' increasing demand for the perfect user experience has thrown a challenge that many hoteliers are finding difficult to cope up with. The hotel marketplace is tumultuous and new technological services are being introduced everyday. Evaluating and interpreting these changes and adapting them to their businesses are a constant struggle for hoteliers. So how do hotels attract these ultra-connected guests effectively? READ MORE

We are introduced to the concept of sharing in childhood, and we are taught to incorporate this into our daily lives both personally and professionally. Sharing is not a new notion, but over the last few years the simple idea of sharing has become a major international economic trend that is having an impact on how hotels are designed and run. READ MORE

An international hospitality practice, specializing in emerging markets offers creative opportunities, unique challenges, and financial rewards. The pursuit and execution of projects in emerging areas carries with it certain risks that should be weighed before making the commitment to expand into these markets. The hospitality market has entered an interesting phase of its evolution, with personalization being a rising priority. Whether a luxury brand or a mid-market brand, each touch point of the guest experience is expected to offer some level of personalization. From check-in, room selection, choice of bedding, meals, and activities-everything is expected to be customized, personal, and reflective of the local culture and traditions READ MORE

What makes hotel design unique? Is it grand staircases, spectacular chandeliers, awe-inspiring art collection? Today, it seems that hotels try to outdo each other by investing in distinctive design features. Why has there been this noticeable shift brand thinking? Some might say investing in design for design sake, but is this the case? Is it worth the time, effort and money? Brand Identity and lifestyle brands were an important genesis for differentiation in the hospitality segment, however, this has evolved to be a competition of sorts with many vying for the coveted spot of the being the must see property in the market. This in turn, helps generate "the buzz", the best and most glowing reviews, which in turn hopefully lead to greater occupancy. READ MORE

For those who travel as much as I do, you have probably lived "Groundhog Day" more than once when you wake up in a hotel room and experience a moment of panic. The bed, desk and TV screen are placed in the same spots of the room as that of the last hotel you were in. Familiar bed covering patterning. Same upholstered chair. Same lamps. The art on the wall is generic for Anywhere USA as are the rest of the finishes throughout the room. "Where am I and which city am I in?" READ MORE