Employers in hospitality have the difficult task of balancing public perception and guest expectations with their many legal obligations. Developments in technology often complicate those responsibilities. Online bookings have created new ADA obligations. Social networking has blurred the lines between an employee's workplace conduct and private conduct. Now, the e-cigarette has become a focal point of the public discussion raising important questions for hospitality employers. READ MORE

The physical assets of your property, as well as your “people” assets have untapped value that when managed correctly, can yield exceptional returns. This blog explores tips for maximizing that value in a way that adds to your bottom line, as well as contributing to guest satisfaction scores and retention. READ MORE

As a design firm, 5G is sought by our clients to evoke ideas that surprise and inspire the public with innovation, energy and quality - opening eyes to things not seen before. Our roots are well positioned in history to achieve these goals every day for clients. Our studio sits in a 110-year-old exposed brick building with original wood floors, century old windows with views to the city on the East, and skies on the West. There is something truly refreshing about the space. As we design and create new spaces, the nostalgia and history of our corporate headquarters are, in a sense, always anew. READ MORE

In the light of owner's expectations of revenues and profits growing at a continuous rate, businesses must buckle down to a conscious strategy to manage their pricing even while pulling the requisite volumes. The price-volume partnership must be nurtured well. At the same time, the relationship of pricing to value in the eyes of the customer must not be lost sight of. This effectively makes pricing the catalyst that while addressing customer expectations of value also delivers the requisite dose of revenue boosts. The icing on this cake is of course the resultant enhancement of the bottom line - a perennial owner favorite. READ MORE

The hospitality industry is constantly reinventing itself to stay on trend with not only what competitors are doing, but also what is expected and desired from consumers. That said, rebranding a hotel is not something new, it is likely something many of us have been part of more than once and will continue to cycle through in our careers. READ MORE