Well into the third quarter of 2014, we can now safely say that this has been the year of meta-search. With consumer loyalty being diluted by their concern over value for money, meta-search has become the platform of choice for travellers starting their search for accommodation. From Google to TripAdvisor to Expedia and Priceline - everyone is investing heavily in the meta-search platforms, and the distinction between the traditional online travel booking sites and travel rate aggregators is getting blurred. READ MORE

Thanks to social media and review websites, guests are controlling and shaping the reputations of hotels large and small every day, and they have changed how hotels can and should manage their precious reputations. By proactively participating in social media, hotels can influence whether these engagements are positive or negative, as well as remedy issues of concern more quickly. Social media success is well within reach of hotels of any size or budget. It may require a modest increase in resources, but more importantly, it will significantly change the way you think about your brand and enhance your reputation. There are five steps you can take to both protect and enhance your hotel brand's reputation. READ MORE

Have you ever scheduled an early-shift employee to cover for a late-shift employee who has just taken medical leave? The covering employee probably was not excited to have to work that extra shift. While the logistics of employee schedules can be difficult, it can be even more burdensome (and more important) to handle the employee's medical leave appropriately and in accordance with the law. What do hospitality employers need to be mindful of when an employee takes a medical leave? This article discusses some of the strategies and principles that employers can use when medical leave issues arise. READ MORE

In today's increasingly competitive landscape, hotel owners and operators must search for new ways to set themselves apart from their competition. One of the areas that is emerging as a potential game changer is a hotel's restaurant. A quality restaurant with a creative concept and distinctive personality can “captivate” the customer, becoming a profit center by taking on a life of its own and serving a destination for not only the hotel's guests but also for people who live in the local community and are seeking a quality dining experience. READ MORE

Guests are back even if rate is not. New construction in select markets has returned and significant renovations are occurring across all asset types. With each new cycle there is a need to refresh current amenities and at the same time incorporate changes to make amenities relevant and appealing to your guests. One challenge for operators and designers is how to understand how recent lifestyle and demand shifts are driving change. READ MORE