A hotel mobile app can be a powerful tool that impacts your hotel's bottom line and your guest experience, but some hoteliers may have a difficult time understanding just how an app can be applied to their property. In this article, I'll cover the different scenarios for which a hotel app can be used and what I think are the best ways to use a hotel app. I hope to provide you with some great insights and ideas as to how an app can be applied to your property. READ MORE

With the prevalence of smartphones, travelers are increasingly using their mobile devices to not only research and make reservations, but also to book services on the road and to share their experiences. Hoteliers need to examine how they can leverage mobile technologies to reach guests on their chosen platform in order to improve guest experiences before, during and after their stays. In this article, I will discuss new technologies that are enabling smarter engagement between businesses and mobile travelers, and how hoteliers should be thinking about servicing a whole new generation of guests who prefer to engage via their mobile devices. READ MORE

The sobering truth is that personal and professional development hinges on the ability to be self-critical. Frankly put, when you're not self-critical - when you do not honestly examine yourself - you'll never be aware of performance blind-spots, much less improve your efficiency and effectiveness over time. Those two elements are the heart of competency. For leaders in hospitality or in any industry for that matter, performance feedback - if given at all - typically consists of summarized or edited comments in a traditional 360-degree appraisal. This article presents candid, insider information that walks you through three fundamental issues on how to use the right type of assessments to yield a personal SWOT analysis (strengths-weaknesses-opportunities-threats). READ MORE

Create a “Wow!” experience for your guest every time by focusing on the right, few things. So often today's leaders only focus on actions that aim at delivering the right results. When leaders expand their focus to evaluate the way people think and act--and that there are reasons why they believe the way they do—they can begin to shape the beliefs of their employees and begin to create Wow! experiences for your customers consistently. READ MORE

If you have conducted renovations to your hotels in the past and disposed of a portion of such properties as part of the renovation (i.e. partial roof replacement, etc.), you may be eligible to generate a cash tax savings based on recently released IRS regulations. The following article provides a brief explanation of the relevant tax regulations, the nature of an asset disposition study, how to assess if you may be able to generate a cash tax savings, the nuances associated with performing an asset disposition study, and an example of an analysis conducted for a hotel, and relevant deadlines. READ MORE