Consistently high occupancy rates, rave reviews on Yelp and TripAdvisor, and guests who make a pilgrimage to your property year after year. What is their secret? Interestingly, this highly rated destination isn't a hotel or a city that's known to attract tourists en masse. Believe it or not, it's an animal sanctuary in Kanab—a small town in a remote corner of Southwest Utah. READ MORE

If you are evaluating how a mobile app or mobile website can add value to your hotel, there is more to consider than just how it looks or the features that it contains. For a mobile solution to truly be successful, it must be easily integrated into your existing systems, readily adopted by your guests, supported by your staff and built for future innovation. This guide will outline the considerations you should explore as part of your decision-making process. READ MORE

Revenue Management as a discipline is becoming more exciting everyday. The world is changing at a pace never seen before, driven by technology. In a recent conversation, Benedict Cummins, Publisher of HotelExecutive, and Bhanu Chopra, CEO and founder of RateGain, discussed how revenue managers can leverage these opportunities and make more revenue, consistently. READ MORE

When I get on my soapbox advocating delighting guests, the question I always get from managers is how do I build that culture? How do I get my staff to go above and beyond the call of duty. To see what others don't see. To do without being told. Every manager knows to hire for attitude not for aptitude, and then reinforce the appitude. But that is often easier said than done. In this article, you'll see that the answer lies beyond reading a lot of “how to” books and articles about empowering employees, giving them a purpose, not rules, and tapping into their creativity. It lies in finding and hiring the round peg for your hotel's square hole. READ MORE

Guest expectations are changing. Not only do they want a good price, they also want to feel valued. They want to know their opinion matters and can positively affect your business. But this isn't information you can learn from data and numbers—it comes from the stories they share. The key is learning to listen to your guests' individual stories, understand what they are telling you, and then internalize their advice in ways that make a real difference to both your business and your relationship with your guests. READ MORE