There is no single dress code law that hoteliers can look to for guidance when it comes to dress code policies, which can make their drafting and enforcement tricky. Thoughtfully crafting a dress code policy can set employee expectations, increase productivity, and even prevent claims of unlawful harassment, discrimination, and retaliation. This article provides a few of the important considerations for drafting and/or revising your hotel's dress code policy. READ MORE

Globally, travel for meeting, incentives, conference, and events (MICE) comprise over half of all business travel and generate over $900B USD in annual revenue. Academic conferences are one subset of the MICE segment with venue needs distinct from industry meetings. Nine popular conference destinations were evaluated for their fit to the needs of the academic conference market. READ MORE

During the pandemic, many hotels suspended daily housekeeping based guests demands and fears. The pandemic subsided and we all learned more about Covid 19 transmission. Even as Covid safety measures relaxed, labor shortages in the hospitality industry, continued guest desires, labor costs, local laws, and union demands have kept the issue of daily housekeeping alive. READ MORE

It seems today that businesses are always hiring and in need of employees. We can acknowledge the technological efficiencies for service which translates to fewer employees in some cases. However, there is still a need for a qualified workforce. This article will review recruitment and talent acquisition for our industry as well as planning for the next generation of managers and leaders. READ MORE

Consumers increasingly follow well-being routines and health hacks to stay healthy longer and don't want to skip their habits while traveling. To stay on top of this shift, hotels need to identify appropriate longevity offerings and focus on how they can better serve guests with daily health practices. Here are some of the opportunities and challenges they must consider. READ MORE

In the digital age, social media has become an indispensable tool for businesses across all industries, and the hospitality sector is no exception. For hotels, social media management is crucial in shaping brand image, engaging with guests, and driving bookings. Developing strong, impactful messages to share with hotel guests on social media can significantly enhance a hotel's reputation, foster guest loyalty, and ultimately, boost revenue. READ MORE

Versatility in hotel meeting rooms and event spaces offers adaptability for diverse gatherings, from intimate meetings to grand celebrations. These spaces are equipped with flexible layouts, modern technology, and customizable amenities, catering to various event formats and guest preferences. By embracing versatility, hotels enhance guest experience, foster innovation, and maximize revenue streams, positioning themselves as dynamic hubs for memorable occasions. READ MORE

The utilization of data analysis in hotels is invaluable, transforming raw data into strategic insights that will drive informed decision-making. By leveraging data analytics, you will have a clearer understanding of guest preferences, market trends, and operational efficiencies. In this article, you will learn three important questions every hotelier must answer to maximize its value. READ MORE

The way you lead will have an impact on your teams, productivity, culture, and also on the bottom line. In this article, John Young discusses the multi-directional role of a leader in the current hospitality climate, what "from the top" really means, and what leaders need to focus on to maximize the revenue-generating impact of well-established operations. READ MORE

Eureka Casinos, the first 100% employee-owned U.S. casino company, prioritizes shared ownership and community impact. CEO Andre Carrier explains how a unique employee stock ownership plan has empowered employees, created a culture of shared success, and fueled significant investment in local communities. The company's commitment to growth is evident in its ambitious expansion plans, including a $100 million remodel in Mesquite, Nevada. READ MORE

In hospitality, the food and beverage (F&B) department plays a pivotal role in guest experiences. As a vital aspect for staying relevant, building an exceptional F&B team is crucial for any hotel restaurant or bar. To truly resonate with guests, you must stay collaborative in all capacities and deliver one-of-a-kind service. Through strategic recruitment, training and retention efforts, organizations ensure sustained excellence and competitive edge in the ever-evolving hospitality landscape. READ MORE

In the dynamic world of hospitality marketing, leveraging social media effectively can impact a hotel's revenue as well as its brand presence. From organic social media efforts that inspire and engage, to targeted paid ads and influencer partnerships, and finally to the high-conversion potential of email marketing, each step in the journey plays a crucial role in driving conversions and revenue. READ MORE

Gone are the days of guests leaving a comment card or taking time to speak with a manager after a reservation. Today's traveler relies on digital review sites, Instagram stories (and the direct messages associated with them) and private messages to say how they really feel, leaving hotels vulnerable to unpredictable viral moments and swift changes in public opinion. READ MORE

It should go without saying that cross-functional collaboration is essential for success in hospitality. The same is true for marketing in the hospitality space. Developing effective marketing strategies that attract and retain guests, drive the topline and boost team member recruitment and retention takes a village, to borrow a phrase. Evolving technology and shifting consumer preferences present complex challenges for the hospitality marketer to overcome. READ MORE

The hospitality industry is experiencing a seismic shift as Artificial intelligence (AI) is rapidly transforming the role of the revenue manager, ushering in a new era for hotel profitability. While some may fear AI as a job-killer, the reality is far more exciting. This intelligent revolution is creating a breed of "revenue management renegades" - a generation empowered by AI to become strategic masterminds, not just data crunchers. READ MORE